Customer Testimonials

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Google Feb 6, 2025

We just picked up a new CX 50 from Chapman Mazda and we love it! Had a great experiance in the sales department and even in finance. Great people all around!

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Google Feb 6, 2025

Service Advisor Bruce and Chapman Mazda made my recall appointment as seamless as possible!

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Google Feb 2, 2025

Excellent buying experience (MX-5). The buying process was made very easy from all involved from Sales consultant Mr. Lopez to management, highly recommend a visit to this dealership.

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Google Jan 31, 2025

Outstanding experience purchasing a vehicle from Chapman. Shae handled the sale superbly from my online query to meeting at dealership. Purchase negotiations were quick and fair with Tim and George. Amir handled warranty questions and money side perfectly. These folks are relaxed, professional, and were fun to deal with. Nice followup from customer service with lots of information and some great videos about the car we purchased. Pleased with the service department who handled the window tinting. Nice showroom and service area. Chapman Mazda is a terrific dealership.

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Yelp Jan 29, 2025

I took my car in for service because my brakes were making a high pitched noise and thought they needed servicing. Turns out nothing was wrong with them. The service department topped off my cars fluids, checked all the light bulbs and etc. They even washed my car. The service department at Chapman Mazda on Bell road ROCKS!

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Yelp Jan 26, 2025

What an EXCELLENT car-buying experience!! My first time purchasing a car on my own couldn't have been better. Bill, Rob, and Amir made me feel respected and valued. My concerns were all addressed and they went out of their way to find a vehicle that fit my needs and wallet. You want these gentlemen on your car-buying team!! A true blessing!!

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Google Jan 26, 2025

What an EXCELLENT car-buying experience!! My first time purchasing a car on my own couldn't have been better. Bill, Rob, and Amir made me feel respected and valued. My concerns were all addressed and they went out of their way to find a vehicle that fit my needs and wallet. You want these gentlemen on your car-buying team!! A true blessing!!

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Yelp Jan 24, 2025

service (oil change) went well only criticism I have on the waiting area is no bottled water and no snacks, not sure what happened but it had both on every visit before.

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Google Jan 16, 2025

I love that they are always on time, know how long the appointment is going to take so you can plan accordingly. Everyone is always so pleasant and helpful.

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Google Jan 12, 2025

Wayne was a great help. Always positive and willing to help. I enjoyed the live of communication, I was never left wondering what was going on in the process of my car being out of my possession

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Google Jan 8, 2025

I wasn’t expecting to buy a Mazda but Cally made the whole experience! I’m absolutely loving my new Mazda CX-5.

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Google Jan 8, 2025

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Google Jan 5, 2025

This was my 2nd car from Chapman Mazda. They could have gotten a 5 ratting but the air was low in all four of my tires when they delivered the vehicle. For that kind of money things should have been perfect!

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Google Dec 24, 2024

Thanks Josh Salem you were a big help very nice and respectful and helped out a lot definitely a grate place to come to and get business done

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Google Dec 23, 2024

I’ve been coming to Mazda Dealership since I bought my 2017 CX3. I love this car. The service I have received every time I come is like a family member is watching out for my car and me. Sending many thanks for the wonderful service and look forward to my next visit. Bruce is amazing!!!!

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Google Dec 19, 2024

I've been coming to Chapman Madza for over 7 years now and my experience has always been great!!!!! Wayne and Justin has been amazing!!!! I appreciate you guys and all you do!!!!!!! ❤️

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Yelp Dec 18, 2024

what an amazing dealership and friendly staff to deal with. No high pressure my sales people help me pick the model would fit best for me and make me aware of all the incentives. The sales process was seamless with the finance department. Also like to point out the general manager George who I met in the process. Wall run and very clean dealership.

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Yelp Dec 15, 2024

Cally was great definitely recommend first great car experience purchase I ever had! No bs straight to the point very helpful. I'm so happy with my purchase

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Google Dec 15, 2024

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Yelp Dec 14, 2024

Need a wheelchair ramp and a automated door for the waiting room at Bell Road Chapman Mazda . Very difficult to get into the waiting room5 star for service 2 star for accommodation for handicap person

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Google Dec 13, 2024

Wayne was great! And the service was top notch

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Yelp Dec 9, 2024

I liked the fact that they did the recall, the repair I asked for, and topped off some fluids without pushing additional "repairs" or services.

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Google Dec 8, 2024

Went to Chapman Mazda to browse current inventory. Ended up test driving a CX-5. Cally was very attentive during the whole process and made my decision to purchase the vehicle very easy. Very professional during my entire visit. Thanks for the great service!

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Google Nov 29, 2024

I was very happy with my experience! It was not like the typical haggling, and torture of trying to be talked into something you can’t afford! Sales and loan process was quick and easy!

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Google Nov 18, 2024

We didn't end up purchasing a vehicle from Chapman Mazda this time around, but Paola and Miguel were both so helpful and awesome, that we will definitely look to them next time we're shopping for a vehicle! Thank you both!

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DealerRater Nov 16, 2024

Bill Lohmeyer was our salesman and he was knowledgeable regarding the CX90. We purchased it yesterday and are very pleased with it and Bill's help. Thanks Bill. The finance gentleman, Hewy was very informative and nice also. The manager answered all our questions too. Nice group there. Thanks all. Bill n Sandee Cunningham

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Google Nov 15, 2024

Bill provided me a very good experience on buying a cx-50 in Chapman Mazda.

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Google Nov 14, 2024

Bill and Arturo the sales representatives at Chapman Mazda were a pleasure to work with. They answered all my questions and help facilitate a quick painless transaction. Definitely the best new car buying experience I’ve had in my life, no unnecessary hassle or long wait.

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Google Oct 24, 2024

I brought my car to Chapman Mazda after it broke down on a drive back from California. It was out of the manufactures warranty but I had an extended warranty. The service department went above and beyond to assist me in getting the major repairs done. If you have a service need on your Mazda seek out Bruce with the service department. He made all the difference.

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Google Oct 23, 2024

Oustanding service from Bruce

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Yelp Oct 23, 2024

Chapman Mazda's service is spectacular, I've been dealing with Bruce now for 5 years and He is the main reason I continue to come. Bruce is quick to help and easy to deal with, always makes you feel at ease! My car is in great hands at this dealership and I will continue my loyalty there.

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Google Oct 22, 2024

Wayne was awesome and got my car in same day and saved me from having it towed. The technician was right on the job and got me home before rush hour. Warranty on my battery made it all terrific. Thanks guys!

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Google Oct 19, 2024

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Google Oct 18, 2024

Great experience buying my new Mazda CX-50!

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Google Oct 16, 2024

Great cars and awesome people. Thank you Bill. I also have to shout out to Veda Schriber. She was the reason I went back to Chapman but she is on the Hyundai side and cant cross lines. I hope they give her some or a lot of credit. Bill is an awesome, no pressure salesperson also. I will be back in 10 yrs for my fourth Mazda. Thank you and God bless!

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Yelp Oct 12, 2024

My service rep Bruce is 100% committed to providing great customer service. Great communication. My car was super clean after as well.

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Google Oct 3, 2024

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Yelp Oct 1, 2024

I was pleased with my at Chapman Mazda yesterday. I was able to schedule an online appointment the day before. when I Bruce, the service agent was helpful and anticipated what the issue was with my car based on visible signs. He gave me an estimate estimated pick up time and the car was ready well in advance of that time. I liked frequent text messages about the status of my service and photo confirmation of the work done.

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Google Sep 29, 2024

Bruce, Service Manager is the best. My battery died while parked in my garage. Once I had it jump started, I brought it to Bruce. He was swamped with customers but was able to get me on the road to my dentist within an hour. Much appreciated, excellent service. Thank you.

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Google Sep 27, 2024

I have never had anything less than an amazing experience with this dealership and their service center! Bruce is an incredible service advisor. He explains things thoroughly and I never worry than I am being overcharged. I recommend this dealership and Mazdas often.

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Google Sep 25, 2024

As honest as a dealership can be! My sales guy Arturo was nice, and helpful! General manager/owner was willing to work with my numbers to make a sale, appreciate that! Amir, the finance guy, one of the rare ones, honest and upfront! I'm not gonna lie, from all car shopping experiences including Steven's creeks Mazda, Fremont Mazda and Horne Mazda, I would definitely go back to Chapman!

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Google Sep 23, 2024

Wayne and Mason were great with my first service in my Mazda CX-5. I also had to order a foot plate and they made sure to put it on without a second appointment. Top notch service!

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Google Sep 22, 2024

Great car buying experience. Nick was very friendly and knowledgeable - never came across as pushy or overbearing. He listened to what I was looking for, let me test drive a few cars, and went into a good amount of detail on the differences between trim packages. After the deal was completed, he spent extra time showing me all of the car features and functions. Good financing options and paperwork is relatively straightforward. They use an online system so some things can be signed digitally. Those are then sent electronically to the email address they have on file. Overall, I ...

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Google Sep 21, 2024

Chapman Mazda was great to work with. Jeremy Tippett (salesman) was the best and easiest person to work with. We had to ride a bus to Sky Harbor bus stop and Jeremy came and picked us up and drove us to the dealership to purchase the car we had selected. Everything went so smooth. I think it was our best and quickest car buying experience in an extremely long time. Thank you, Chapman Mazda, for a great experience. Barb B

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Google Sep 21, 2024

Wayne handled getting my car diagnosed and repaired properly. He kept me informed on what was going on with my vehicle. I recommend this service department.

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Google Sep 21, 2024

Another great maintenance service appointment, thank you Bruce and Mason!

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Google Sep 14, 2024

My experience at Chapman Mazda was the absolute best in class! I cannot express how grateful I am to the entire staff, primarily Nick who was committed to helping me. Thank you for everything!

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Yelp Sep 14, 2024

Wayne was really polite and helpful for everything needed. He is someone who really likes people and his job. Only want to deal with him.

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Google Sep 14, 2024

I always get great service at Chapman Mazda. They do very thorough work addressing any issues they find during their inspection process. And, their Service Advisors are great, especially Bruce & Wayne.

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Yelp Sep 13, 2024

Outstanding Experience with Chapman Mazda pheonix especially Sales and Finance team! I recently purchased a Mazda cx-5 vehicle from Chapman Mazda Pheonix and I have to say it was a fantastic experience from start to finish. The sales team Tim and Nick were professional, knowledgeable, and never pushy. They took the time to understand my needs and helped me find the perfect car without any pressure. They both worked hard to get me the best possible deal Aamir with finance was equally impressive. He explained all of the financing options clearly. The entire process was smooth, transparent, and efficient. I ...

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Google Sep 13, 2024

Outstanding Experience with Chapman Mazda pheonix especially Sales and Finance team! I recently purchased a Mazda cx-5 vehicle from Chapman Mazda Pheonix and I have to say it was a fantastic experience from start to finish. The sales team Tim and Nick were professional, knowledgeable, and never pushy. They took the time to understand my needs and helped me find the perfect car without any pressure. They both worked hard to get me the best possible deal Aamir with finance was equally impressive. He explained all of the financing options clearly. The entire process was smooth, transparent, and efficient. I ...

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Google Sep 12, 2024

An extremely good experience at Chapman Mazda. I have purchased 4- CX5's at 3- different dealerships in the valley. Chapman Mazda and Val our sales gal was by far the most peaceful no nonsense straight forward experience. I highly recommend Val. and Chapman Mazda. Val is on point with her customer relations and an amazing kind woman! BTW I also had a great experience at Chapman Ford with my company Mavericks I purchased last year.

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Google Sep 7, 2024

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Yelp Sep 6, 2024

From buying our cars to regular maintenance and resolving any issues, the entire team there is second to none! You can't go wrong - quality people! I highly recommend!

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Google Sep 6, 2024

The whole crew at Chapman Mazda has been just perfect - from experience buying our cars to maintenance and resolving issues along the way, I couldn't have asked for anything better at every step! I highly recommend!

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DealerRater Sep 5, 2024

I would highly recommend Chapman Mazda Service Department and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to take any step necessary to ensure that our vehicle was serviced and to ensure it was repaired. He is extremely kind and kept us updated on the progress of our service. I have lived in Phoenix all my life and by far Justin is the best and kindest service manager I have ever dealt with. Awesome job, Justin!

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Google Sep 4, 2024

GREAT. Thanks

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Google Sep 3, 2024

Great place to go. Very knowledgeable about their cars and willing to go out of their way to get you a good deal. Very friendly and time efficient.

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Google Aug 26, 2024

I just bought my CX-90 from a different dealer but was closer to Chapman when I realized one of my tires was showing it was over inflated in my mymazda app. Wayne greeted me and brought me right to the garage where Randy quicky checked the pressure in all of my tires. I was able to get back on the road quicky with the assurance that my tires were correctly inflated.

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Google Aug 25, 2024

Arturo was great to work with. He was so straight forward. The whole process was so refreshing after visiting Kia and Nissan in Chandler and having horrible experiences. The guys at Chapman Mazda are polite, helpful and make it exciting to purchase a new car. Thanks again Arturo!

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Google Aug 24, 2024

Excellent customer service from start to finish. Bruce was great and so was the service technician Randy. Very knowledgeable.

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Google Aug 20, 2024

Good overall purchasing experience

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Google Aug 19, 2024

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Google Aug 18, 2024

Outstanding service.! Nothing else to be said. Bruce is the greatest!!

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Google Aug 15, 2024

I cannot speak highly enough about the service department at Chapman Mazda. Bruce Farr, my Service Advisor, exemplifies professionalism and serves as an outstanding advocate for customer service. I truly appreciate Chapman Mazda for fostering a positive environment that allows talented individuals like Mr. Farr to excel on behalf of their customers. Thank you, Chapman Mazda and Service Advisor, Bruce Farr Dr. David Braswell Retired Arizona State Senator

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DealerRater Jul 24, 2024

Bruce Farr in Service is the best advisor I have worked with at any dealership. He is honest, helpful, kind and knowledgeable. He leads with transparency about the process and pricing - and is committed to ensuring the customer is satisfied. I won't consider taking my car elsewhere for service because of Bruce and the great experience. He is a great person overall, and it shows!

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DealerRater Jun 21, 2024

Wayne was super helpful and got our informant screen replaced and paid through Mazda. Thank you so much CHAPMAN MAZDA!

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DealerRater Oct 10, 2023

Perfect transaction. I emailed all Arizona dealerships a request for proposal. Chapman's Jacob Sayegh was not only the first to respond but one of the few that actually submitted a proposal that matched our request. Who would think sales people can actually read and follow instructions? He offered the 'best valued responsive and technically correct proposal' so we made the purchase; in and out of the dealership in about 30 minutes. Thank you Jacob, you set an example to what us consumers expect from car dealers.

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DealerRater Jul 15, 2023

Outstanding, seamless, no crazed pressure. Josh was excellent. I highly recommend this dealer to everyone.

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DealerRater Jun 17, 2023

The vibe of this dealership is upbeat and positive. Everyone seems to work together to make sure the customer is taken care of the right way. Bill Lohmeyer was the main salesperson I worked with, but if he was busy or with another customer when I needed something, he did not hesitate to have a free salesperson help me. I loved the teamwork and it made me feel very comfortable buying a vehicle with them. Shawn in finance was as down to earth as it gets - very refreshing. I know I will only have positive memories of buying my ...

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DealerRater Jun 16, 2023

This review is long overdue since I got my car back in April but buying a car from Chapman Mazda was one of the smoothest and kindest car buying experiences I've had by far. I have been to multiple dealerships looking for the right car for over a year and they sealed the deal. Joshua T. was the best Sales Rep who didn't make me feel overwhelmed nor stupid. He answered all of my questions and made sure I felt confident with my purchase. I also did the Complementary Service Check and was assisted via email by Rita ...

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DealerRater Jun 4, 2023

Bill Lohmeyer is the most knowledgeable, helpful, and patient salesperson I have ever purchased a vehicle from. He worked with me to help me get the best price for my trade in and the price I wanted on a new CX 5. Purchasing experience was great and the vehicle is terrific. I couldn't ask for more!

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DealerRater May 29, 2023

I enjoyed working with Bill Lohmeyer and the guys at Chapman Mazda. Bill got me into a beautiful new Mazda MX-5 Miata with a great price both on the car and on my trade in. I highly recommend this dealership and working with Bill!

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DealerRater May 28, 2023

I spent Friday morning with Bill leasing a car for the first time. Painless! I’m never really sure what to expect at a dealership but bad memories from the past has made me apprehensive. 25 years ago a salesman chased after us in the parking lot and tried to block me from leaving. Didn’t have that problem yesterday since I’m not running and I don’t think Bill would be chasing. Bill explained everything I asked about and I got the vehicle I came for within budget. That’s everything I was hoping for.

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DealerRater May 15, 2023

We had the best experience with Bill Lohmeyer over at Chapman Mazda. He made the car buying experience so easy and was very knowledgeable about their inventory.

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DealerRater May 12, 2023

Dealership is nice and staff is good although management is a bit lackluster, great overall. Rita is awesome, sweet, beautiful with a really nice booty.

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DealerRater May 6, 2023

Bill Lohmeyer was great, so glad to have met him and have him walk me through the car buying process. He was genuine, engaging and friendly. I will certainly recommend anyone I know looking for a Mazda to him. Plus we connected in our shared Christian faith!

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DealerRater May 1, 2023

Great salesman who met my needs. Encouraged me to drive the new car. I was able to get the deal I wanted

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DealerRater Apr 30, 2023

Bill Lohmeyer made the process of finding and buying out new car a really great experience!

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DealerRater Apr 29, 2023

Bill Lohmeyer helped us buy our new car here and made the process quick and was very helpful. He answered all our questions, was friendly, and did a great job showing us the features on our new car. We will make sure to recommend this place to our friends & family!

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DealerRater Apr 6, 2023

Bruce Farr (Service Advisor) at Chapman Mazda is amazing!! He is friendly, funny, knowledgeable, quick to answer the phone, communicate and respond. He was A HUGE help and patient in getting my car repaired with new parts and dealing with the back and forth with my terrible car insurance company. He definitely rolled out the red carpet treatment for mebas a customer. Part of me wishes he was also a salesman so I could buy my next new car from him directly when I am ready. Thank You!

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DealerRater Mar 30, 2023

Bill was very welcoming and helpful with explaning all the features on the car and the skyactiv engines.

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DealerRater Mar 12, 2023

Thanks to Robert, William (Bill), sales team, and the financial staff, such as Dao, for the auto-car buying experience of my lifetime. The efficiency, reliability, and knowledge in the auto industry made my dream car buying experience a well-enjoyed one. Thanks, again. -AP

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DealerRater Mar 7, 2023

After a bad experience at a dealership nearby in my last car shopping experience, I was dreading having to purchase a new car when the last one got totaled. I went in ready to take some punches and throw some of my own, but none of that was needed. Bill Lohmeyer helped me get the Mazda that I wanted for a price I could afford and worked with me through each and every possible option to get me the best deal and most affordable payment. There was 0 pressure from him and the entire staff was amazing in chatting, explaining details, ...

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DealerRater Mar 7, 2023

Bill Lohmeyer and Jacob Seyegh were excellent to deal with and we were completely satisfied with our experience. We had negotiated over the phone and by email and once we arrived at the dealership everything was exactly as they said. Bill went out of his way to make sure we understood everything in the car and connectivity was working. Bill was very personable and we appreciated his attention to detail.

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DealerRater Feb 24, 2023

This Dealership has excellent service and was dedicated to making my vehicle perfect before I got it. I was impressed with the treatment and it made the experience more pleasant.

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DealerRater Feb 20, 2023

Buying a car is never an easy task and with how much anxiety I was having over finding a car that I was comfortable with, I knew it would be a long process. Bill Lohmeyer made the whole experience for me simple and easy. He was very upfront but not at all pushy. He knew how stressed I was and he did all he could to make me comfortable with my purchase. He let me ask all my questions and he also acknowledged my sister multiple times who was there to help ease my nerves. I walked away with a 2019 ...

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DealerRater Feb 13, 2023

Great experience buying a new Mazda CX5 from Chapman. 5 star rating. See either Bill Lohmeyer or Jacob Sayegh. No pressure. They will get you into the right car at a great price. They will explain all related fees and costs upfront, no last minute hidden costs. Do your research on line to help with process. Highly recommend this dealer.

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DealerRater Feb 11, 2023

Chapman Mazda is not like any other dealership. Staff are great in assisting their clients. Shout out to all especially to Bill who was a very professional salesman. Came in 2x in this shop and the first time was a very pleasant experience. Bill did not force us into buying straight away unlike other dealerships; rather he just explained everything we need to know about what we are looking for. As a first time driver who does not know anything about cars, Bill answered all my queries and uncertainties. We was very calm, friendly, informative and a true professional. Purchased ...

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DealerRater Jan 29, 2023

We received great attention, service and care while making the purchase of our new Mazda!

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DealerRater Jan 24, 2023

Bill explained all the details on my new Mazda CX-5. Test drive was fun and he went over everything. I would recommend this dealer to anyone and ask for Bill!

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DealerRater Jan 15, 2023

Look no further, you came to the right place. Chapman Mazda in my honest opinion is a reputable, well established, professionally managed dealer for all your service and purchasing needs. No, I’m not a salesman! I’m an owner of a new 2022 CX-5 purchased from a different Mazda dealer in Tempe, AZ whom just couldn’t seem to make things right or fix our new car through proper diagnostics. We gave Chapman Mazda an opportunity to earn our business. They listened to our purchase story experience, looked at the concerns on the brand new vehicle and made necessary warranty ...

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DealerRater Jan 14, 2023

Glad that I decided to buy my first car here. Bill explained all the features of CX50 in detail, and make sure I understood all of them. The whole buying experience is great, and the price is reasonable. Thanks for all your help!

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DealerRater Dec 28, 2022

Very thorough and efficient! Made sure I understand everything before I left the parking lot!

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DealerRater Dec 10, 2022

Great service Great salesman. Thanks for everything Bill Lohmeyer. I definitely recommend this dealership. I will do business here in the future.

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DealerRater Dec 8, 2022

My wife and I purchased a 2020 Mazda CX-5 from Bill L. on December 2, 2022. We worked with Bill Lohmeyer and our experience was amazing. We've always had challenges with transparency at other car dealerships in the past but Bill at Chapman Mazda was an absolute gentlemen, extremely patient and provided us with an excellent service with full transparency which we certainly appreciated. He walked us around the entire dealership lot (multiple times!) and provided us with a car that we were exactly looking for. He also stayed back after hours to make sure our deal was complete with finance. We ...

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DealerRater Dec 1, 2022

Got a great purchasing experience at Chapman Mazda with Bill. He reminded all the details about my new 2023 CX-50. I really appreciated the transparency of their price, no surprising fee to pay.

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DealerRater Nov 28, 2022

Bill Lohmyer helped a friend of ours get a new Mazda CX-30 at the beginning of November and we liked how well Bill did so much my husband and I came and got a new CX-50. Thank you Bill for all of your help.

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DealerRater Nov 20, 2022

Bill was great to work with. Excellent knowledge and very friendly. He made the whole process simple and easy, got me a great deal and was very transparent with me, which was refreshing.

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DealerRater Nov 1, 2022

Bill was a great salesman. He sold me my 2023 CX-9! He was very personable/friendly, honest and no nonsense. He listened to everything that I asked, remembered it and delivered! Bill made my sale process very quick and easy. I would highly recommend seeking Bill out for any sale of a vehicle - he knows his stuff!

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