Customer Testimonials
Easiest car buying experience I've had in all my years of purchasing vehicles since 1981. Cally, Shawn, and the sales manager at Chapman Mazda know their vehicles and provided warranty options when I requested one for my used vehicle purchase. In and out in under two hours. Loved the Service and the Mazda CX-5. Divine intervention had to have been part of this process. Thank you for making this difficult week a much better one! From one old car salesperson to all of you, I am grateful!
I was in need of a used car as soon as possible. My car was totalled and the process with insurance took weeks. Brady Sullivan was so attentive and easy to work with. I bought my car over the phone and he delivered it to me the next day. I highly recommend Chapman Hyundai and Brady Sullivan.
Bill is a very knowledgeable salesman. Although the CX-30s were moving faster than we were he was able to locate an available one in the color we preferred, The purchase went smoothly and quickly. Very pleased with the entire process.
We had a great experience at the Chapman Mazda dealership buying our new CX-5. Bill Lohmeyer was so great to work with!
Bought my second car from Chapman Mazda. Bill Lohmeyer was very knowledgeable and friendly. He made the buying experience very enjoyable. Thanks to Bill and the Chapman team!
Going on 5 years now, from the purchase of my CX-3 to the ongoing service, I have nothing but praise for the staff of Chapman. And I don't say that lightly. Because of the wonderful service, because I'm treated as a valued customer and like one of the family—the same way they treat other customers—I drive almost 80 miles from home to have my car serviced here. And in all of these years, I've had no complaints, only praise. And during these years, they've kept upping their game—new comfortable customer lounge, easy check-in by phone, ...
The service Team was awesome! everything at front, nothing hidden!! Very professional and friendly!! The car was ready when they said it was going to be. Trina very polite
Love my new Tucson from Chapman Hyundai on Bell Road. Raffy is awesome to work with. The process was very easy and hassle free. He set the car up specifically to me. Great guy! Great experience!
Bill and the store manager and finance guru were great! Entire time there was about 3 hours
Bill Lohmeyer was great probably one of the quickest I’ve been in and out of a dealership. He explained everything correctly and was pretty straightforward through the whole process let’s hope next time I want another new car bill will be there. Thank you for your patience and keep the jokes coming!
All the staff were extremely friendly and polite. Our salesman, Bill Lohmeyer, was super knowledgeable, helpful, made sure to explain all the car features and helped us get everything set up in our brand new 2022 Mazda CX-9. Best service around....we will definitely go back when the time comes.
Just got a brand new Mazda CX-5 they have some really good selections here at Chapman and they really treat you like there own family. I had the pleasure of working with Jacob and he is one of the best salesman I have ever had. Answered all my questions and gave us the VIP experience and that's why we came back because we had a bad experience at other places and Jacob is the man so that's why we picked Chapman! I will service my car here and keep buying my cars because they treat you right. Thanks ...
Chapman Mazda took amazing care of me. They are genuine, honest, and concerned. Initially, I brought my 2013 CX-5 in for a service. It had been making a noise. The technician soon determined it was the transmission plus I needed breaks. The car was unsafe and the repairs outweighed the value of the car. Wayne escorted me too the sales office where Jad took amazing care of me for what turned out to be an all day affair. Jad got me into the right car, was honest about the car market and did everything he could to keep the financing within ...
Chapman Mazda took amazing care of me. They are genuine, honest, and concerned. Initially, I brought my 2013 CX-5 in for a service. It had been making a noise. The technician soon determined it was the transmission plus I needed breaks. The car was unsafe and the repairs outweighed the value of the car. Wayne escorted me too the sales office where Jad took amazing care of me for what turned out to be an all day affair. Jad got me into the right car, was honest about the car market and did everything he could to keep the financing within ...
I’ve visited so many dealers today and found out that Chapman Mazda at bell rd is the best, I would love to give them 10 stars if can to Mr Andy and Mr Bill Lohmeyer for their honesty and their best service ever, hands up and for sure I will be back to get my second car.
Nick was so wonderful to work with - no pressure, super friendly, and responsive! Thank you!
I walked in there and told them exactly what my budget was and what I wanted, I didn’t have to sit around and play the “haggle” game, they came with a great offer that met my needs. Billy was extremely knowledgeable about all aspects of the car and it’s features. Steve in financing worked and got my a great deal. Thanks Chapman Mazda, I’ll be coming back for sure.
They had the car I wanted, Bill was very thorough in the review of the car and accessories. Overall is a great experience I would recommend him and Chapman Mazda to anyone
Go see Bill Lohmeyer! I've been using this certified Mazda dealership since 2013 and they are the absolute best in the valley! Customer service has been excellent through out the years and I would recommend a Mazda over any other car on the market. Bill was exceptionally friendly and professional and I appreciate that he took the time to call me right away to set up a meeting time while also discussing options. He is knowlegeable and well versed concerning all Mazda cars on the lot. Thanks to JP and JS as well! This is a great team! I will ...
I walked into the building and was immediately welcomed, and felt welcomed. Not like a usual car dealership where people tend to be "pushy." Jacob Sayegh was my salesman and he went above and beyond to help me. I appreciated everything he did for me. Hands down, by far the most knowledgeable and nicest salesman I have ever had experience with. I will recommend him to anyone that I know who is looking to buy a Mazda. He made the whole experience from the time I got there til the time I left a great one. Before I ...
AMAZING CUSTOMER SERVICE!!!!! If your looking for a vehicle you need to go see Bill. He is super helpful, he is a no pressure type of guy.
Bill is a great dealer he’s very honest and shows he really cares about the customer me and my son are very happy in our new car
As always, Bill Lohmeyer came through for us again. This is the 7th car we've purchased from Chapman (3rd Mazda). We'll be back again soon! Thanks!!!
Bill was great! He was upfront, blunt (which I appreciate) and not a BS'er. Give it to me straight and don't candy-coat ANYTHING!! Thank you Bill for being straight-up with me.
I just bought a new car from here! It was a great experience! The people here were very nice and helpful! Bill Lohmeyer was very helpful. We walked me and helped me throughout the process
Wayne greeted me by name as soon as I pulled up in service. Love the professionalism and friendliness! The whole experience was pleasant and seamless.
Got a great no hassle deal from Bill through Costco. Love my CX-5. Walked in and left within 2 hours in my new ride!!
Fast, smooth and reliable service experienced ever. Bill was very helpful and upfront. Explained all the features and setup all the controls. Overall wonderful experience.
Fantastic down to earth experience at Chapman Mazda. These guys are too notch experienced car people. They will treat you like family and find you exactly the car you are looking for and give you a great deal! I dealt with Sales manager Andy Salem Finance manager Huey and Brandon Woods sales guy . Great folks don’t waste your time anywhere else!
Such a great experience at Chapman Mazda! Bill was extremely helpful and made sure that I was happy when I walked out of the door with my new car. I also dealt with Rob who treated me in the same manner. Both very respectable guys and made my experience buying my new car an enjoyable one. I will be referring friends to Chapman Mazda.
Hands down this was the best car buying experience we have had. Bill L. was so easy to get along with, straight shooter, funny but heard our needs most of all. If you want a positive experience and a guy to entertain while buying a car this your dealership and your guy!!!!
Outstanding service! Bill Lohmeyer is unquestionably the most thorough and knowledgeable salesman I ever encountered while buying a new car in the last 25 years! He was concerned about getting me the best deal possible, and informed me about a manufacturer's refund of $750 that I did not know about.
This was the best car buying experience I've ever had. Salesman Bill Lohmeyer, Andy the GM and Huy, Finance all went above and beyond working through my specific situation to get me into an amazing vehicle. The employees all followed safety protocols. They were friendly and very helpful. Because of them Chapman has a customer for life !!!
Had a great experience with Bill, a fellow New Jersey native. He made the process easy and we had a few laughs along the way. Plus, he hooked me up with a reco for a great NY style pizza place that I need to check out ASAP.
Great guy to work with, got me a great deal. Friendly and personable. Knowledgeable and very polite. Love the car they sold me. My go to dealership!
Best experience! Dealerships can be hit or miss. NICK was awesome and wasn’t pushy. He wanted to make sure I was in a car that I love & he did just that. 10/10 recommend Chapman for anyone in search of a new vehicle!
ONLY IF YOU WANT White Glove Service, Great Friendly People, a Sales Staff that go beyond the call of duty and Fair and Caring People from the Manager all the way through the Finance Department, buy a car from Chapman Mazda. I had worked with two other Mazda dealerships in the area over the last couple weeks and was having no luck finding what I wanted. I had been made promises that were not kept, UNTIL I called Chapman Mazda. I am moving from California to Arizona permanently in a couple weeks and wanted to get a new car in ...
This was a really fun and chill experience. I'm new to the Mazda brand and it was my first time shopping for a SUV. The other dealers I went to we're not as helpful or eager to assist me. The staff was all super friendly and personable. I worked with Jacob Sayegh who was super knowledgeable and rolled with the punches. You can tell he loves his car and enjoyed explaining all the cool features. My other interest was a bmw x3 & I went with the CX-5 w/Turbo and it's GORGEOUS (and super safe for ...
Great customer service, friendly STAFF, Nick was very helpful, very patient and helped me with all my needs! Nick even drove from north phoenix all the say to Gilbert to deliver the car to me.
I was fortunate to work with Bill Lohmeyer when purchasing a new car. Bill explained all the features of the car in great detail and ensured that I got the best deal possible. I'll definitely be back in the future!!
I was so excited to come to Chapman Mazda and speak with Bill Lohmeyer about purchasing a new car! He made the process so easy and was super friendly! Thanks to bill, I drove off the lot with a brand new 2021 Mazda 3 and I couldn’t be more thrilled! Go see Bill for your new/used car needs! He really knows what he’s doing. And thank you to the rest of the staff for being so friendly and accommodating.
I was so excited to come to Chapman Mazda and speak with Bill Lohmeyer about purchasing a new car! He made the process so easy and was super friendly! Thanks to bill, I drove off the lot with a brand new 2021 Mazda 3 and I couldn’t be more thrilled! Go see Bill for your new/used car needs! He really knows what he’s doing. And thank you to the rest of the staff for being so friendly and accommodating. Big shout out to Andy Salem for helping me as well!
Nick at Chapman Mazda was great to work with and got me exactly what I wanted! Highly recommend this dealership and all their team members!
I had a great experience with them. Nick was very helpful and kind. No pressure ,which was such a relief ! I’m so happy with my cx5 Thank you
Nick helped to make the car buying process smooth. His patience and knowledge helped me better understand what the Mazda CX-5 has to offer. Good overall experience!
Mazda is a great quality car and they back it up with great quality service! I love being part of the Mazda family. Zoom Zoom!! Highly recommended!
My entire experience buying my new Mazda was wonderful. I was lucky enough to work with Nick Nicholas who was very patient while I decided between the CX5 and the CX9. He gave me space to decide. I liked that he had a calm demeanor working up prices for me while handling another customer. Nick checked around for the interior color I wanted and then arranged to have it brought to this dealership. Then, Nick spent the time going over the features and helping me learn which ones I needed to learn. I was pleasantly surprised by the follow up ...
This is my second Mazda and I love each one I have owned. Nick was phenomenal in assisting me with my most recent purchase and the whole experience went super smooth. He took care of a minor issue with a speaker not mounted correctly and setting up the appt for the clear bra being installed. The service department is fantastic and I always receive great customer service from Wayne. So happy this dealership is close to home.
Dealing with Nick was the best experience I’ve had buying a car. Extremely helpful and knowledgeable about the product he’s selling! Great car buying experience overall happy about the service given and extremely happy with car! Will definitely go back to see Nick and the team over at Chapman again.
I worked with Wayne to repair my 2015 Mazda CX-9. Wayne was polite, professional, and got me back on the road the same day.
This is the best Mazda Dealership I’ve ever been too, Timothy, Jose, and Kevin worked with me so well and was able to put me in the car that I WANTED, my payments are reasonable and the down payment was also reasonable! After being denied so many times from other Mazda dealers, Chapman Mazda got the job done! Please come see these gentleman if you’re looking to purchase, they will definitely take care of you!
Had a great experience and was treated so incredibly well at Chapman Mazda! I’ve had a lot of car buy experiences and this was by far the best! Would defiantly go back to buy another car in the future or recommend to a friend!
We had a great experience with our sales person Bill. He was helpful and courteous. Bill has a great wisdom and humor. I recommend this guy.
I cant say enough about this dealership. It was the best experience I have ever had. BILL and FREDDY were the best people I've ever met. The sale went smoothly, and the environment was friendly. There was no pressure into getting me something I didn't want. If you are in need of a very reliable vehicle with friendly family oriented people; this is the place to be.
Great experience at Chapman Mazda. love my new Mazda6 Carbon edition it’s a beautiful car and they gave me a great deal. Thanks to Michael Knox and Elizabeth for doing the deal, will always come here to buy Mazda’s. Thanks again! #Zoom Zoom
He did a wonderful job he was most helpful and honest. He cared about what we were looking for and matched our family to a vehicle that is perfect for our big family! Thank you Bill!
We had a great experience with our sales person, Bill Loomer. He was helpful and courteous I guiding us to select a The type vehicle that was best for us. We would highly recommend Chapman and Bill for your next vehicle. Sal & Bonnie
Had a great experience buying a brand new Mazda 3 from Bill at Chapman Mazda. Bill was never pushy, and got the job done in a timely and efficient manner!
Shout out to Bill who helped me with my first ever car purchase! Bill was detailed oriented, friendly, and followed up until the deal was closed.
Working with Nick was easy, but it helps that Mazda sells itself! He didn’t need to convince me 🙂 Nick was friendly! We were debating between a few mid-size SUV’s and the CX-5 was always at the top of the list.
Shout out to the team at Bell Chapman who made it possible to drive away in my new CX-30! Absolutely love the car! Special thank you to Bill and the management team!
Nick went way out his way to assist me with buying my car. He spent hours going over the car with me explaining all the details of the vehicle and how everything worked. We had called that morning to see if he could bring the car to our house just to see if the vehicle would be easy enough for my husband to get in and out ok (he has copd and is on oxygen). We liked the vehicle immediately! Great customer service Nick! No pressure sales.
I just purchases my first car from Chapman Mazda. Timothy was great, very greatly and made my first purchase easier than I thought it would be. Thank you!
Such a patient and understanding man. Really took an interest and made sure that he could give me the best deal possible. The whole team was just amazing!!!
I can confirm other reviewers in stating that Bill Lohmeyer was the most informed and easiest to work with Salesperson I have experienced at any auto dealership. He is truly caring, knowledgeable and passionate about his job and his warm, friendly manner is not a facade. I highly recommend a visit to Chapman Mazda when looking for new or even used vehicles.
Bill was amazing to work with! Honest enjoyable personality. Patiently worked with me through the buying process. Kept me entertained with his stories and conversation.
Thanks for a quick recall check, good job ! Wayne helped me and listen to my concerns, he did allow me to check the under carriage of my vehicle.
I had an excellent experience working with Bill and the other members of the Chapman team when I purchased my new Mazda. I definitely recommend Chapman Mazda.
Bill was by far the best sale person I have ever had the opportunity to work with from ANY industry. He is Honest, transparent, fair, timely and has a great ability to communicate.
The process of buying a used car was excellent. Our salesman, Vic, did an outstanding job of putting everything together and seeing that the car was clean inside and out. Steve explained my finance options and made the paperwork easy and understandable. I even got to meet the general manager, George, who was very friendly and helpful.
Sean Miner made the sales process seamless and easy. We really felt he had our best interest at heart. We love our new Hyundai Tucson ultimate and believe we got a great deal and it was a pleasure working with Sean.
Dealership itself was clean and organized. Every one there was very friendly, offering water, refreshments etc. multiple, multiple times. Nick was my salesman and he was very knowledgeable, wasn't aggressive or pushy at all. I felt like he really listened to what I wanted and catered to my needs (which, were sometimes ridiculous, to be honest). On top of that, Nick was really funny and genuine. Nick's team was also really great. They were helpful, genuine and most were just talkative and funny. I would definitely recommend this dealership to all my friends, regardless of the kind of ...
This is my second time purchasing from Nick. The amount of professionalism and patience cannot be matched. Over the years, Nick has stayed in contact with our family, making it that much easier to put our trust and assurances in him especially now, during COVID. The exact vehicle I wanted wasn't in inventory, but that wasn't an issue for Nick. He found the exact vehicle I wanted and delivered it to my home. The same night he brought the vehicle by, the paperwork with financing was completed outside at the dealership. Nick took the vehicle personally to detail ...
Nick Nicholas was an amazing honest sales guy!! He literally changed my mindset about dealerships! I would definitely recommend Nick and the Chapman dealership. It was the best experience I have ever had being at a dealership. I never had to go through the process of even negotiating a price. I told them what I wanted for my daughter and what our price range was and that’s what we got! Highly recommended! Thank you so much for helping my daughter with her first car! She absolutely loves it:)
I had the fortune of dealing with the Fleet Manager Rob Riley, a seasoned professional. He assisted my wife by explaining just what she needed to know to make an informed decision without overwhelming her with a "standard sales pitch". That was very important for a senior attempting to master the intricacies of modern auto technology. Mr. Riley was also very transparent in all aspects of the financial side of the transaction. While my intention was to purchase the Mazda CX 5 for my wife's use only, after learning of the capabilities of the vehicle and experiencing driving ...
I purchased a CX-5 from Chapman Mazda on May 29. The salesman, Nick Nicholas, and the sales manager, Paul Dodge, were both pleasant, accommodating, professional and low key during the entire process. There was, of course, a bit of negotiating that occurred prior to settling on a purchase price, but I never felt pressured or belittled. If you are in the market for a new Mazda in the Phoenix area, then I would certainly advise you to get in touch with Nick Nicholas.
We recently bought a 2018 Ford Focus SE from Chapman thanks to Bill Lohmeyer. The sale was effortless and mostly enjoyable. Bill was thoughtful, professional, and treated us with the utmost concern. From arranging various cars for us to test drive. He completely understood the issues and gave my wife several options. He went out of his way to make us both completely satisfied.
Chapman was the 2nd Hyundai dealer I called; but once I talked with Joe, the service consultant, I knew I didn't need to look any further. I told Joe the weird things going on with my car and he was almost sure of what the issue was. At my convenient an appointment was made, the issue diagnosed and a new part was ordered. They didn't need my car for a full day like the 1st dealer was telling me. So happy ....Chapman is now my Hyundai dealer in the Phoenix area!! Thank you
This was my second experience with Nick at Chapman Mazda. Both times, Nick made the process easy and found a way to get me what I wanted. He was respectful of my time and understood exactly what I wanted. I would recommend Nick to anyone looking to purchase a car!! Thank you, Nick!
I been shopping all over for the car that I wanted and due to the pandemic it make it quite a challenge. However, Chapman had one of the only one's left with the options and the color that I wanted in the entire state. I simply walked in and started talking to Nick to let him know what I wanted. He was very receptive to the paperwork from other dealers that I brought in and did everything he could to get me the best price possible. He was right on top of everything and overall just a friendly person. ...
Great experience with Nick. Wonderful inventory & shopping experience!!! Thank you so much Nick and I will definitely come see you again... but not anytime soon!!! Lol 🙂
I've been going to Chapman for a couple years now and have always had a great experience. Wayne has been my service advisor and he goes above and beyond every time. Always keeps me posted on the state of where my car is in the service process. Highly reccomend!
Go see Bill Lohmeyer. I had an appt. and he was waiting and ready. He already knew what I was looking for from our conversations. He didn't try to upsell add anything extra. I thought it was going to be such a hassle but he made it very easy, simple and no bs and it was painless. Great experience and fast service
We recently brought our 1996 Mazda 626 into Chapman Mazda Service because the check engine light had come on and we noticed a few other issues that needed attention. From first contact, Service Representative Wayne Weihofen was exceptionally thoughtful, professional, and treated us with the utmost concern. From arranging a customer care vehicle for us to drive while our car was in the shop to making sure that we completely understood the issues and our options, Mr. Weihofen went way out of his way to make sure we were completely comfortable with what was going on. Service Technician Randy also went out ...
Upon days and days of research, I chose a 2020 Mazda CX5 -Signature as the vehicle I would buy. After combing the internet, reading every review available I knew that this was the car for my budget and needs. The next step was to find a dealer that had enough selection . Surprisingly several dealers near my location had no CX5's or the color selection was limited. A cold call to Chapman Bell fortunately steered me to "Nick " - Nick gave me a low-key approach to a purchase, a test drive to emphasize the positive engine capabilities (turbo engine), ...
I had a great experience buying my car at Chapman Mazda. Nick was very helpful and attentive throughout the entire buying experience and the actual buying process was fairly quick. He checked in with me the day after buying the car and a week later to make sure I was happy with my purchase and to answer any questions I may have. Overall, this was a great experience and so far I am loving my CX-5!
Nick and Harry were absolute rockstars in helping me through the selection and buying process. They are authentic and caring, and I felt extremely trusting of the process from start to finish! This is an exceptional dealership and I’m so grateful for everyone’s assistance with purchasing a new car for my daughter! Highly recommend!
Competent and friendly sales team. They are currently offering very attractive deals due to virus. I stopped in for routine service and drove away in new car as a trade up.
Paul and Dee were great to work with. Knowledgeable about the product and wanted to know my preferences. Got exactly the car I wanted. Totally satisfied with the experience. My second time working with this dealership and will return the next time I buy a car.
I was worried about what to do with my car as I have been self quarantining for the past few weeks, and knew that my lease was about to end. When I called Mazda, Nick immediately came up with some options, and brought the new car I was interested in to my house to view. He even brought gloves for me to use! I absolutely loved the car, and Nick came back the following day with all the paperwork, dropped off my new car, and took the old one back to the dealership! I am incredibly thankful for him and ...
It's hard to stay at 25 words because this has been an exceptional experience for over a year. I cannot recommend this dealership enough! Nick is an unbelievably honest, caring professional. I have told my story to lots of people over the last 13 months. In the middle of this corona virus pandemic I had to get a plane home and left my car in AZ. Nick helped me find carriers that might be available. He's a real problem solver and an excellent salesman. He stands tall in my book!!!
Michael Cialdella and I worked out a deal via emails. When I arrived all paperwork was ready to sign. All the numbers were are we discussed and the car was the exact one I picked out. No games, no changes, no bull. I would recommend Michael and this dealership to anyone.
Wayne and staff do everything possible to keep your vehicle in order and take steps to insure a pleasant experience as well. Am always happy with their service.
We had an excellent experience at this dealership! Everyone was helpful and kind. We felt like they were honest and forthright with us from the start. Go in and ask for Bill Lohmeyer!
Nick was very helpful and patient throughout the entire experience and everyone there was super attentive as well! They made my first car purchase experience quick and easy!
Buying my CX-9 was the easiest car purchase I have ever made. Nick was professional, focused on my satisfaction and followed through on every single detail. Everyone at Chapman was knowledgeable and treated me with respect. I love everything about my new car!
Always a pleasure receiving the best! All TLC received from all involved give such Peace of mind. Actually my 4th Mazda, my 3rd leased here!
If you are looking for a fantastic car buying experience go to Chapman Mazda , Nick Nicholas was fantastic with his expertise with Mazda from first time contact to completion of purchase. His information on all options And setting up radio with Apple play and all safety features. Mazda is a amazing product but when you have a professional explain all the features it make for a fantastic driving experience. I do want to mention I did go through Costco auto program , second time purchase through Costco. They contact amazing people at wonderful Dealerships Chapman dealership is very welcoming everyone friendly ...
Purchasing my new car from Chapman Mazda and working with Nick Nicholas was one the best sales experiences I've ever had. Nick is professional and extremely knowledgeable on his products. Everyone at the dealership is courteous.
I used the Costco auto purchase program and it worked great. I would recommend that to anyone. Nick Nicholas my salesman laid everything out in simple terms.. Great experience.
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