Customer Testimonials

My saleswoman Lauren was great. Very patient and worked hard to get me the best deal. I love my new Mazda CX 50 and looking forward to great gas mileage.

The sales team is amazing! The service team is pretty good too

Went here yesterday to purchase a new mazda 3. Looked at few. Was going to purchase. Sales guy won't negotiate a better price. They judge people on how they look. I look like I got nothing but I have money.

Amazing staff, and professionalism

This company sold me a lemon vehicle (had problems from the start) tried taking it back within the first month they said i couldn't so within the first 6 months I took my vehicle to them about 3-4 times to see what was going on with it only because I took it to Sun Devil auto shop for a oil change with in the first couple of months and they gave me a list of problems that was going on with the vehicle so I took it back and they "said" they fixed it....haven't had the ... Read More

Full review text opened.

Google - Oct 11, 2026

This company sold me a lemon vehicle (had problems from the start) tried taking it back within the first month they said i couldn't so within the first 6 months I took my vehicle to them about 3-4 times to see what was going on with it only because I took it to Sun Devil auto shop for a oil change with in the first couple of months and they gave me a list of problems that was going on with the vehicle so I took it back and they "said" they fixed it....haven't had the vehicle for even a year and it stopped on my husband on the road while he was driving. So when I called them and tried to get them to see what was going on they told me I had to take my vehicle to the Lexus dealership so they can deal with it.....when Lexus took a look at it they had to fix the same thing that mazda supposedly fixed...... on top of that, when I let Mazda know about the whole situation, they were trying to give me a new vehicle, but they wanted me to put another $2000 down. So I advise that if you do get a vehicle from here, make sure you have a mechanic with you to make sure that it's good to go. Because unfortunately for me, they gave me a car that I put more money in it than having to pay for it. So good luck and be smart buying anything from here.

Denise & Rick worked with me to get an good deal on a great vehicle. Happy with the salesmanship and willingness to accommodate my unique situation.

I made arrangements for a tune up and since I gave the dealership my number, I have been inundated with spam and garbage calls. I don’t often give my number out unless I know the person. I’m kicking myself for giving Chapman my personal information that was intended for their use to contact me regarding my vehicle. Period. I did not give my information to be sold, traded or given away. I called and asked for help. Each person I spoke to on Mazda’s side was unhelpful and at times rude. That’s why there’s a ... Read More

Full review text opened.

Google - Oct 5, 2026

I made arrangements for a tune up and since I gave the dealership my number, I have been inundated with spam and garbage calls. I don’t often give my number out unless I know the person. I’m kicking myself for giving Chapman my personal information that was intended for their use to contact me regarding my vehicle. Period. I did not give my information to be sold, traded or given away. I called and asked for help. Each person I spoke to on Mazda’s side was unhelpful and at times rude. That’s why there’s a one star review. Very frustrating.

Outstanding service as always !

I purchased my Mazda CX5 at Chapman Mazda two years ago in a relaxed no-pressure atmosphere. Yesterday I was at Chapman Mazda for an oil change and alignment. The service advisor Wayne kept me advised as to the status of my service and even found a sales person who could assist me with an issue I was having with my phone while I was in blue tooth mode.

Extremely disappointed with the customer service at this dealership. I have been trying to get an update about an issue with my car for MONTHS, and the communication has been terrible. I have called multiple times trying to reach the service manager, Justin. I keep being told that he will call me back, but I never receive a call. Other times, I’m told he is on vacation or unavailable. At this point, I have spent months chasing them for something that should be very simple. Justin told me he contacted Mazda regarding my vehicle. All I have asked is ... Read More

Full review text opened.

Google - Sep 23, 2026

Extremely disappointed with the customer service at this dealership. I have been trying to get an update about an issue with my car for MONTHS, and the communication has been terrible. I have called multiple times trying to reach the service manager, Justin. I keep being told that he will call me back, but I never receive a call. Other times, I’m told he is on vacation or unavailable. At this point, I have spent months chasing them for something that should be very simple. Justin told me he contacted Mazda regarding my vehicle. All I have asked is to be CC’d on the email he said he sent to Mazda, or to receive a copy of that communication. I still have not received it. Customers should not have to repeatedly call a dealership for months just to get basic communication and follow-up. I have been patient and given them plenty of opportunities to resolve this, but the lack of communication and follow-through has been extremely frustrating. Based on my experience, this has been some of the worst customer service I have received from a dealership. I would not recommend bringing your vehicle here if you expect timely communication and follow-up.

AVOID AT ALL COSTS! I brought a brand new 2026 Mazda CX-5 premium edition. Within one month of having the vehicle, it's developed some kind of issue that neither Chapman Mazda Service, or apparently Mazda themselves, can identify. There's no timeline for a repair, I'm just getting told to "be patient". I've been without my brand new car for weeks now. No meaningful customer-service resolution has been offered. I wish I could give them no stars.

Josh is my service advisor at Chapman Mazda. I just had the 30 K service. and the technician’s name is George. They do a stellar job and it’s really nice to put a name with the face and they know your car.. That’s why I constantly give five star review

From intro, pricing, finance, and delivery; A+! Daughter and I had originally booked an appt with Denise, for a used car that was unfortunately, not available once we arrived. However, we were met with several other viable options and arrangements financially. Denise was our sales Lady and She was amazing in asking questions to managers and co-workers that she wasn’t sure on and super pleasant, calm, collected, and respectful the whole way through! Denise found a way to direct the sale in a direction without being pushy or aggressive and is super patient with buyers, along with huge smiles! 😀 ... Read More

Full review text opened.

Google - Sep 12, 2026

From intro, pricing, finance, and delivery; A+! Daughter and I had originally booked an appt with Denise, for a used car that was unfortunately, not available once we arrived. However, we were met with several other viable options and arrangements financially. Denise was our sales Lady and She was amazing in asking questions to managers and co-workers that she wasn’t sure on and super pleasant, calm, collected, and respectful the whole way through! Denise found a way to direct the sale in a direction without being pushy or aggressive and is super patient with buyers, along with huge smiles! 😀 Denise has our vote for ‘New Car Buyer Ambassador!’ The financing process at Chapman Mazda should be the global standard. I felt as buyers, we breezed through the normally gut-wrenching process with some electronic signatures and excellent explanations by the finance manager. No more than 30 mins with niceties exchanged! Our finance manager was Steve who was not only thorough with what we were going over but very educational and even sought out better arrangements on my Daughter’s behalf. My Daughter and I felt as if we got the best possible outcome/finance option possible from Chapman Mazda and we will be back in the future; 💯. Would also recommend to others I know. Ty & Excellent work Team; makes it easier to drop tens of thousands of dollars in legal binding contracts. 😜

Wayne was great! He went above and beyond to make sure our car was returned to us the same day. We look forward to a long lasting professional relationship with him!

I only use the service department at Chapman Mazda. Wayne and Josh both take very good care of my car!

They provided an easy and pleasant experience all around. No hassle, fair value for my trade-in, and honest dealing. I would definitely recommend anyone work with Sales Professionals Denise and Barrett

Bought a bottle of FL22 coolant from this dealership’s parts department. When I opened the bottle cap, the seal was already broken and the bottle was less than full. They refused to exchange it for a new, sealed bottle as it had been a couple weeks since the purchase. I offered to show them my car’s coolant level and how it was literally bone dry, but they refused, saying they can’t trust that I didn’t use any. Shady dealership. If this is how their parts department is, I would never trust them to touch my car.

My husband and I purchased a 2026 Mazda CX-50 Hybrid from Chapman. After 2.5 weeks of comparison shopping across Utah and Arizona, they clearly came out ahead on value. It's easy to give a five star rating when everything goes perfectly. In our case, it didn't--and I'm giving them a five star rating anyway. The process had a few hiccups. Yet at each "bump" in the purchasing road, different members of the team--including sales, finance, service, and the general manager--all worked with us to resolve things. I especially appreciate two things: 1) when I was verbally told by ... Read More

Full review text opened.

Google - Aug 25, 2026

My husband and I purchased a 2026 Mazda CX-50 Hybrid from Chapman. After 2.5 weeks of comparison shopping across Utah and Arizona, they clearly came out ahead on value. It's easy to give a five star rating when everything goes perfectly. In our case, it didn't--and I'm giving them a five star rating anyway. The process had a few hiccups. Yet at each "bump" in the purchasing road, different members of the team--including sales, finance, service, and the general manager--all worked with us to resolve things. I especially appreciate two things: 1) when I was verbally told by Chapman leadership that something would happen, it happened; and 2) I didn't expect to leave the process looking forward to going back in for my first oil change so I would have an excuse to catch up on how everyone's dogs are doing. But I am. My kudos to the team.

Very friendly and quick service, will return!

Rude, inconsiderate staff.

Michael and Cally sold us our very first brand new car yesterday around 12-4pm. Just wanted to give a shout out to both of them for amazing customer service! The manager and I missed the guy from finance were wonderful as well! Michael and Cally honestly deserve a raise! Wow! They were really professional, down to earth, and funny! 100% recommend buying your cars from them!

Great experience here - thanks Bruce!

I have been getting my car serviced at this location for last 5 years and each and every time i have to come back with something or the other that they have messed up. From the day they have replaced my breaks pads it’s been a series of problems like squeaking sounds, breaks feel like they are not doing anything, takes too much force to apply breaks. And when i go to test drive with them they lie right at your face that there is no sound when you can clearly hear it. Simply try to avoid them not worth ... Read More

Full review text opened.

Google - Aug 7, 2026

I have been getting my car serviced at this location for last 5 years and each and every time i have to come back with something or the other that they have messed up. From the day they have replaced my breaks pads it’s been a series of problems like squeaking sounds, breaks feel like they are not doing anything, takes too much force to apply breaks. And when i go to test drive with them they lie right at your face that there is no sound when you can clearly hear it. Simply try to avoid them not worth it.

Good service but kept waiting after service was complete.

I’ve been buying cars for most of my adult life and I’ll say this is the most honest interaction I’ve ever had. Rick, the sales manager was straight up from the beginning and provided detailed numbers and competitive pricing. Great experience.

Nick. Nicholas awesome 👌 very helpful.

Bruce was great! Thanks for taking care of us, Bruce- we finally got to the bottom of my pain point!

I worked with Denise and Rick. I was overwhelmed a lot of phone calls after I was first established with Denise... I feel like the majority of the men salesmen aside from the sales manager are very aggressive and it was not appealing to work with them. My family has boughten several cars from Chapman and the GM personally called me to make sure my client experience was where it should be and assured me the professionalism would be handled accordingly. I understand it's car salesman so they are pretty aggressive and ruthless on the non-stop calls, But I ... Read More

Full review text opened.

Google - Jul 29, 2026

I worked with Denise and Rick. I was overwhelmed a lot of phone calls after I was first established with Denise... I feel like the majority of the men salesmen aside from the sales manager are very aggressive and it was not appealing to work with them. My family has boughten several cars from Chapman and the GM personally called me to make sure my client experience was where it should be and assured me the professionalism would be handled accordingly. I understand it's car salesman so they are pretty aggressive and ruthless on the non-stop calls, But I work in sales myself and if I'm building a rapport with one person and their sales manager, I would expect the rest of the team be professional and respectful of it. They did earn my business because of the above and beyond effort Denise and Rick performed while pulling in the GM to ensure my client experience. They earned my trust and respect. I highly recommend DENISE! She was kind and professional and made my experience feel genuine, Rick the sales manager was a natural leader, I believe it was the perfect powerhouse combo between the two of them. I'm here just to make sure she gets the praise and recognition she deserves.

Zac, Rick and the team were great to work with. I got the car that I wanted. Cx30 sports and love it!

Good service and experience with Chapman Mazda sales person Zachary Boccieri.

Bruce is a gem and should be protected at all costs.

Tim Murphy is laid back, easy to work with, low to no pressure salesman. Showed me what I wanted to see and worked the deal as I needed.

Good customer service I was very pleased with service I gotten and thank you very much for everything

Joshua Dahlman provided excellent service during my visit. He was professional, friendly, and kept me informed throughout the process. He clearly explained everything, answered my questions, and made the experience smooth and hassle-free. I really appreciate his outstanding customer service and would gladly work with him again.

I recently purchased a 2026 Mazda CX-90 Turbo S Premium Sport from Chapman Mazda, and it was easily one of the smoothest car-buying experiences I’ve had. Denise was fantastic to work with from start to finish. She was responsive, professional, and made the entire process incredibly easy. I had several questions about pricing, incentives, lease details, and my lease return, and she was always quick to get answers and keep me updated. What stood out most was the transparency and efficiency. There were no games, the pricing was very competitive, and the deal we agreed on was exactly what I ... Read More

Full review text opened.

Google - Jun 29, 2026

I recently purchased a 2026 Mazda CX-90 Turbo S Premium Sport from Chapman Mazda, and it was easily one of the smoothest car-buying experiences I’ve had. Denise was fantastic to work with from start to finish. She was responsive, professional, and made the entire process incredibly easy. I had several questions about pricing, incentives, lease details, and my lease return, and she was always quick to get answers and keep me updated. What stood out most was the transparency and efficiency. There were no games, the pricing was very competitive, and the deal we agreed on was exactly what I received. Most of the paperwork was handled ahead of time, so when I arrived at the dealership, I was able to sign and drive home with minimal hassle. Even after the sale, Denise continued to help with follow-up questions regarding my lease return and made sure everything was taken care of. I’m extremely happy with both the experience and my new CX-90. If you’re shopping for a Mazda, I highly recommend Chapman Mazda and especially Denise. She made the entire process easy, stress-free, and enjoyable. Thank you again!

What a refreshing experience at Chapman Mazda in Phoenix! I was looking for the perfect CX-70, and Denise took such great care of me. She’s super friendly, genuinely nice, and has an amazing ability to make you feel right at home. She’s building a great reputation already, and I can see why. Definitely go ask for her!

Went to test drive a car with Laura. Thought it went well. Then she kept my driver's license in order to get me to come back. They called me an hour after I left and told me to swing by. Um, no. Why don't you send someone to return it? I come back to get my license, an hour round trip because of your screwup. A few days later, Laura calls me to ask when I'll come back to purchase a car. Once she's finished leaving me a message, she proceeds to call her mother and ... Read More

Full review text opened.

Google - Jun 24, 2026

Went to test drive a car with Laura. Thought it went well. Then she kept my driver's license in order to get me to come back. They called me an hour after I left and told me to swing by. Um, no. Why don't you send someone to return it? I come back to get my license, an hour round trip because of your screwup. A few days later, Laura calls me to ask when I'll come back to purchase a car. Once she's finished leaving me a message, she proceeds to call her mother and have an entire conversation about personal plans. What are they smoking over there? I'll never buy a car from these amateurs.

If you’re interested in the Mazda CX-70, specifically in that stunning Soul Red, head to Chapman Mazda and ask for Denise. I walked in thinking I knew everything about these cars, but Denise blew me away with her knowledge of the features—especially that moonroof and the bench seat setup. She has a great smile and such a positive energy. It’s rare to find someone so new to the floor who is already this professional. Highly recommend!

I went to Chapman Mazda in Phoenix to check out the Mazda CX-70, and I had the absolute pleasure of working with Denise. She is fairly new, but you wouldn’t know it—she is incredibly knowledgeable and friendly. I’ve started calling her 'Increase Denise' because she honestly increased my love for the brand by answering every single question I had. If you’re looking at a Mazda, go see her. She’s bright, welcoming, and makes the whole process feel special.

The service staff acts as if getting service there isn't contributing to their paycheck. Both times I was in I was told I had to pick my car up by closing time, & of course I wanted and planned to do so! The way he said it & his tone were very rude. He came across as wanting to rush through everything. When I let him know I was there for warranty service, he asked where I purchased my car & when I said at another dealership he asked well why didn't you take your there? Again, sounded ... Read More

Full review text opened.

Google - Jun 17, 2026

The service staff acts as if getting service there isn't contributing to their paycheck. Both times I was in I was told I had to pick my car up by closing time, & of course I wanted and planned to do so! The way he said it & his tone were very rude. He came across as wanting to rush through everything. When I let him know I was there for warranty service, he asked where I purchased my car & when I said at another dealership he asked well why didn't you take your there? Again, sounded like he didn't want the work. I know the Mazda Corp pays the dealer for the work/time. Very ungrateful man. Will not return to that service dept.

I just took my Mazda into Chapman and was so very impressed with my service consultant Wayne Weihofen. I will never go anywhere else. He was so knowledgeable and exceeded everything that customer service entails. What a blessing to start my day! Thank you Wayne and what an asset to Chapman Mazda!

The sales agent we worked with, Lauren Morgan, was great. However, when it came time to discuss price, I was very frustrated with the GM, George Salman, who wound up intervening in our deal. On the Chapman Mazda website, the vehicle we purchased was listed as a Certified Pre-Owned (CPO), and when you priced out a quote on the website, it had "Optional Add-Ons" like tint, desert paint protection, and VTR listed. When it came time to discuss the prices at the dealership with Mr. Salman, he said that he marketed the car online at the best possible ... Read More

Full review text opened.

Google - Jun 6, 2026

The sales agent we worked with, Lauren Morgan, was great. However, when it came time to discuss price, I was very frustrated with the GM, George Salman, who wound up intervening in our deal. On the Chapman Mazda website, the vehicle we purchased was listed as a Certified Pre-Owned (CPO), and when you priced out a quote on the website, it had "Optional Add-Ons" like tint, desert paint protection, and VTR listed. When it came time to discuss the prices at the dealership with Mr. Salman, he said that he marketed the car online at the best possible price, and that he needed to include these "Optional Add-Ons" into the out-the-door price in order to actually make money on the transaction. He said that we could either get the car without the optional add-ons, but that we would not get the CPO warranty, or that if we wanted the CPO warranty, we would need to get the add-ons. We drove two hours to get to this dealership, namely because the advertised pricing was superior, and I was admittedly upset by this blatant bait and switch tactic. Offering a CPO vehicle at a certain price and claiming add-ons are optional online, then telling buyers in person that the CPO warranty is actually contingent on purchasing the add ons is both false advertising and material misrepresentation. Because we had already spent hours driving up to the dealership, and an additional hour doing paperwork, I wound up agreeing to paying for half of the add-ons (tint & VTR) just to get the deal done, but I am frankly not happy with this type of unethical business practice. I'm sure many buyers are unaware that this unscrupulous behavior is something that they have a right to push back on. My purchase wound up costing $700 more than it otherwise would have were these add-ons truly optional. EDIT IN RESPONSE TO OWNER'S REPLY: Mr. Lenocker, it seems disingenuous to say that you make every effort to clearly disclose pricing details online, when the add-ons listed above are clearly advertised online as "optional", yet I was told in person by the General Manager that they were not in fact optional if I wanted to receive the CPO warranty. If the add-ons are indeed mandatory, that's your business's prerogative, but your website should advertise them as such so pricing is actually transparent. I called the day before making a two-hour drive to the dealership and informed the sales agent that I did not want these add ons. She explained that she shared this with her GM he had said "have them come in so we can discuss that in person". When you say you "regret that this opportunity to discuss pricing was not utilized," you're erroneously trying to put the onus on me. The reality is that I did discuss it with the sales agent, and she was instructed by the GM to tell me to come in person to discuss it. It seems that the tactic here is to get people in the door with aggressive pricing where add-ons are "optional", then once they've arrived, flip the script and hope that they'll view the time they've spent and as a sunk cost and absorb the additional fees without pushing back. Please, as a matter of principal, and because it's the right thing to do, adjust your website to reflect accurately that these add-ons are not optional. This will save other buyers time and money, and would help restore your reputation.

Amazing attention by sales rep Denise. In love with our new Mazda

I would not trust thus dealer. They make agreements then go back on them. I will NEVER do business with a company that does not keep its word. Stay away.

Had to most of the drive train replaced. My service rep kept me informed the progress on getting the parts and the progress of the work until they were done. Excellent customer service by the team.

The sales people KK and Denise were very easy to work with. No high pressure just information about my choices and the vehicles available. Also Rick the Sales Manager was very patient working with me and handled the sale very proffesionaly. I wish all car dealers were like Chapman Mazda.

If I could give a negative rating I would. Worst experience ever! We went in knowing what car we wanted Mazda CPO 2025. We had gotten numbers , detail the weekend before. The price listed online was less window tint, etc..that was already on the car! We were paying in full and it still took over 6 hours. They are the worst! Unfortunately our 2017 died on the way there so they only gave us $500 for the trade in instead of the $3100 they told us the weekend before...understandable until a week later we saw our ame car for $9000 online! DO NOT TRUST ... Read More

Full review text opened.

Google - May 15, 2026

If I could give a negative rating I would. Worst experience ever! We went in knowing what car we wanted Mazda CPO 2025. We had gotten numbers , detail the weekend before. The price listed online was less window tint, etc..that was already on the car! We were paying in full and it still took over 6 hours. They are the worst! Unfortunately our 2017 died on the way there so they only gave us $500 for the trade in instead of the $3100 they told us the weekend before...understandable until a week later we saw our ame car for $9000 online! DO NOT TRUST THE 5 star reviews. They offer 2 free oil changes if you give them 5 stars! I give them 5 NEGATIVE stars! We would definitely not bought there but my son fell in love with the 2025 and we couldn't find elsewhere. I hated giving them the business! AVOID THEM UNLESS YOU ARE DESPERATE FOR THE CAR ON THEIR LOT. The owner responded and said to reach out. They don't really care what the issues were. They are just trying to act like they do. Send me a private message if you want to make it right...just signing owner without name or number tells me you don't really care. ONCE AGAIN. .WORST EXPERIENCE EVER!

Zach was a great guy to work with for my sded car... Great integrity and followed thru with everything he told me! I was quite surprised compared to other dealers. Awesome experience!

Brandon Woods no longer works here but if you happen to read my review and work with him somewhere else. DON’T This review stays cause management was involved during my sale. Brandon should’ve never brought up leasing my vehicle. We walked in and stated we did NOT want to lease because of Mileage Limits and Dings etc. —Brandon: “We don’t do that here” — Yeah well Brandon failed to tell us that’s ONLY if you continue to lease new 500$ a month Mazda vehicles every 3 years. Brandon failed to go over the entirety of the lease, the lease ... Read More

Full review text opened.

Google - Apr 30, 2026

Brandon Woods no longer works here but if you happen to read my review and work with him somewhere else. DON’T This review stays cause management was involved during my sale. Brandon should’ve never brought up leasing my vehicle. We walked in and stated we did NOT want to lease because of Mileage Limits and Dings etc. —Brandon: “We don’t do that here” — Yeah well Brandon failed to tell us that’s ONLY if you continue to lease new 500$ a month Mazda vehicles every 3 years. Brandon failed to go over the entirety of the lease, the lease end options, so a 19 year old girl looking to get her first car was bamboozled out of 22,000$ and can only keep my vehicle if I pay another 20,000$. If I wasn’t trusting (I was 19 years old and hadn’t step foot in a dealership, Brandon was recommended by family) and had caught him on that fine print I wouldn’t have walked out with my lease that day. Shame on Brandon Woods and Shame on this location.

I visited this dealership to test drive a vehicle and made it clear from the beginning that I was not buying today. Unfortunately, the sales experience was very disappointing. The salesperson repeatedly pressured me to make a purchase on the spot, criticized other brands I was considering, and continued pushing even after I clearly stated that I wanted to compare vehicles and prices first. When I was ready to leave, I felt that my decision was not respected. What bothered me most was that after providing a quote, the salesperson folded it up and threw it away in front of ... Read More

Full review text opened.

Google - Apr 24, 2026

I visited this dealership to test drive a vehicle and made it clear from the beginning that I was not buying today. Unfortunately, the sales experience was very disappointing. The salesperson repeatedly pressured me to make a purchase on the spot, criticized other brands I was considering, and continued pushing even after I clearly stated that I wanted to compare vehicles and prices first. When I was ready to leave, I felt that my decision was not respected. What bothered me most was that after providing a quote, the salesperson folded it up and threw it away in front of me rather than allowing me to keep it for comparison. That felt unprofessional and disrespectful. I understand that salespeople want to make a sale, but customers should be given space to make informed decisions without unnecessary pressure. I had a much more positive experience at other dealerships afterward.

I had a great experience working with Zach during my recent car purchase. From the moment I walked in, he was friendly, approachable, and genuinely focused on helping me find the right fit rather than just making a sale. He was very knowledgeable and took the time to answer all of my questions without ever making me feel rushed or pressured. Overall, I am very pleased with my experience and my new vechicle.

I’ve had my Mazda about 7 years, however this was my first visit to this location. Top notch service, diagnosed my car in under 15 minutes, honestly told me what I needed immediately versus what I could wait on, helped me finance the repairs, provided another vehicle to run an errand, washed my vehicle before handing it back— overall excellent communication and trustworthy. Will definitely come here again!

I bought my Mazda used from another dealer but came to Chapman for my first service. I was not disappointed. Josh was my service advisor, and he was great. My car was finished quickly and I liked all the updates and the videos of my car during the visit. Highly recommend!

Very easy and relaxing experience my sales rep was extremely helpful and the process was quick

I purchased my 2022 Mazda CX 5 from Chapman Mazda. Their service department is outstanding. They go above and beyond to help me feel welcome with their upbeat happy attitude. That describes Wayne in service. Highly competent yet very down to earth. Josh was very helpful as well. I highly recommend Chapman Mazda Bell Rd for all your service needs. Thanks, Cathy Carlson

Read at DealerRater

From the minute we walked in the door and met Kushal P. our experience was nothing short of the best. We were only going to look, but he took our experience to the next level. He was so attentive, friendly, informative and helpful. He helped us through every step of the process. I was not even sure I wanted a Mazda or which one if I did decide on one. He showed me every possible one and went above and beyond to find me the exact one I wanted. This vehicle is beautiful inside and out. It is classy, comfortable ... Read More

Full review text opened.

Google - Mar 25, 2026

From the minute we walked in the door and met Kushal P. our experience was nothing short of the best. We were only going to look, but he took our experience to the next level. He was so attentive, friendly, informative and helpful. He helped us through every step of the process. I was not even sure I wanted a Mazda or which one if I did decide on one. He showed me every possible one and went above and beyond to find me the exact one I wanted. This vehicle is beautiful inside and out. It is classy, comfortable and rides so well. I was nervous going from what I had to a Mazda, but I have no regrets we made the best choice! We had a few extra steps being out of state residents, but it was nothing short of seamless. Everyone person at Chapman was beyond the best. We appreciate them, and they have definitely earned lifetime customers! Thank you Kushal! You are THE BEST!

Zack was very helpful & a great communicator. He made the process easy & made sure I understood the vehicle & all the cool stuff it had before I left the lot.

I recently purchased a new used car as my old one wasn’t working for me anymore. I brought my father with me as it is a big purchase, but as a young woman I felt extremely disrespected and overlooked the entire time I was there. After signing the paperwork I was told I would immediately get the documents I signed, but that never happened. They kept messaging my father instead of me for insurance but no documents. I bought the car myself so it’s extremely disrespectful to one overlook me and two continue to reach out to the ... Read More

Full review text opened.

Google - Mar 14, 2026

I recently purchased a new used car as my old one wasn’t working for me anymore. I brought my father with me as it is a big purchase, but as a young woman I felt extremely disrespected and overlooked the entire time I was there. After signing the paperwork I was told I would immediately get the documents I signed, but that never happened. They kept messaging my father instead of me for insurance but no documents. I bought the car myself so it’s extremely disrespectful to one overlook me and two continue to reach out to the person who did not buy the car. I had contacted them early in the afternoon saying I never got anything for them to tell me that they sent it again (never got it). I then called the dealership twice asking to be transferred to the sales associate I was working with only to be transferred to a different person‘s voicemail. I never got a response from anyone so I had to go in after work to ask for my documents. I voiced my frustration with the two employees that were there. One was nice and understanding of the situation and then the sales associate (different from who helped me buy the car) was nothing but rude to me. I politely asked them to remove my father’s personal information from my account as he did not purchase the car and I did. He basically scoffed in my face when I told him that everything was being sent to him and not me. He clearly did not want to work with me. You would think after buying a car from you, your employees could give me the decency of respect and politeness. I’m happy with my car don’t get me wrong but the customer service was beyond disappointing.

I had an extremely disappointing and honestly unsettling experience at Chapman Mazda. From the moment we started discussing numbers, the finance and sales staff kept throwing around confusing jargon about “tax savings,” trade-in credits, and shifting numbers between the trade-in value and the purchase price. Every time we thought we understood the deal, the numbers would be presented in a different way. It felt intentionally confusing rather than transparent. What really crossed the line was the behavior from the sales manager at the end of the conversation. Earlier, he had given us a written offer sheet with the numbers on ... Read More

Full review text opened.

Google - Mar 5, 2026

I had an extremely disappointing and honestly unsettling experience at Chapman Mazda. From the moment we started discussing numbers, the finance and sales staff kept throwing around confusing jargon about “tax savings,” trade-in credits, and shifting numbers between the trade-in value and the purchase price. Every time we thought we understood the deal, the numbers would be presented in a different way. It felt intentionally confusing rather than transparent. What really crossed the line was the behavior from the sales manager at the end of the conversation. Earlier, he had given us a written offer sheet with the numbers on it. When we decided we wanted to keep the paper to review it, the sales manager (TIM M) suddenly became aggressive about taking it back. He got in our faces and physically grabbed the paper out of our hands. The whole interaction was honestly kind of scary and completely unprofessional. Buying a car should be straightforward and respectful. Instead, we were met with pressure tactics, confusing financial explanations, and ultimately physical intimidation. I would strongly recommend anyone considering buying a car here proceed with extreme caution, or better yet, take their business somewhere that treats customers with respect.

Extremely disappointing experience. I’m not sure how a dealership can sell a vehicle without completing the final inspection first. There was a serious lack of communication between the salesperson and the finance department, which created unnecessary problems throughout the process. To make matters worse, they took our down payment and it took an entire week to get it returned. This was also my son’s first time trying to buy a vehicle, and the experience was very disappointing for him as well. What should have been an exciting milestone turned into a frustrating and poorly managed situation. I would ... Read More

Full review text opened.

Google - Mar 5, 2026

Extremely disappointing experience. I’m not sure how a dealership can sell a vehicle without completing the final inspection first. There was a serious lack of communication between the salesperson and the finance department, which created unnecessary problems throughout the process. To make matters worse, they took our down payment and it took an entire week to get it returned. This was also my son’s first time trying to buy a vehicle, and the experience was very disappointing for him as well. What should have been an exciting milestone turned into a frustrating and poorly managed situation. I would expect much more professionalism and accountability when making such a major purchase.

Just bought a car this past weekend, one of the best experiences I have had purchasing a car. Highly recommend

Kushal Patel was warm and welcoming from the moment I walked in. He explored options with me and properly communicated each step as we were going thru it. He was kind , thorough, open and excited to see me win. His customer service is five stars all the way around. Thank you Kushal

I have been researching Mazda's for over a year, trying to see which one fit my needs, once I narrowed it down. I just kept looking for the color and trim I really wanted. I have been with Chapman Hyundai since 2017, when I first purchased my Hyundai Tuscon, and I kept her dealer maintained there at Chapman. So I already had been a part of the Chapman family to begin with. Transitioning to the Mazda side of that Chapman family made it easier and only made sense. A Family friend got me connected to Tim Murphy Mazda's Sales ... Read More

Full review text opened.

Google - Feb 22, 2026

I have been researching Mazda's for over a year, trying to see which one fit my needs, once I narrowed it down. I just kept looking for the color and trim I really wanted. I have been with Chapman Hyundai since 2017, when I first purchased my Hyundai Tuscon, and I kept her dealer maintained there at Chapman. So I already had been a part of the Chapman family to begin with. Transitioning to the Mazda side of that Chapman family made it easier and only made sense. A Family friend got me connected to Tim Murphy Mazda's Sales Manager, then I got connected to my Sale Guy, Cally Mora then finally, Amir Fallahi their Finance guy. Every single one of these team members took great care of me and my needs, and bent over backwards to get me the best possible deal. I now own (well bank kinda owns 1st - lol) a 2026 Mazda CX-90 and couldn't be Happier. My research paid dividends this car/SUV is Awesome - thank You Chapman family! G.P.

The salesman Kushal was kind, enthusiastic, and attentive. Tim is always a pleasure to work with. Finance made the process streamlined and easy! Another Great experience at Chapman Mazda!

Efficient

General Manager George Salman and Service Manager Justin Lenocker are dismissive to issues the dealership created. Upon purchasing my car in April 2025 Chapman replaced the windshield due to damages from previous owner. The windshield was installed incorrectly and leaked underneath the dash for months causing $8,000 in damages. I have had to take my car to the service center at least 5 times before they finally fixed this issue. This also included a second repair to my windshield that was done incorrectly again and continued to leak. The third time the windshield was replaced my car was disrespected and I ended up ... Read More

Full review text opened.

Google - Jan 30, 2026

General Manager George Salman and Service Manager Justin Lenocker are dismissive to issues the dealership created. Upon purchasing my car in April 2025 Chapman replaced the windshield due to damages from previous owner. The windshield was installed incorrectly and leaked underneath the dash for months causing $8,000 in damages. I have had to take my car to the service center at least 5 times before they finally fixed this issue. This also included a second repair to my windshield that was done incorrectly again and continued to leak. The third time the windshield was replaced my car was disrespected and I ended up have more damage to the windshield out of pure negligence. Chapman is dragging their feet to replace my windshield the correctly. None of these damages are caused by me, but I am currently left in a worse position then when I started. I went to George hoping for some resolution but was dismissed and not given any respect for these issues his dealership caused. This was also after he didn't show up for our meeting and I had to hunt him down on the other side of the dealership. Rude, disrespectful, and avoidant.

Bought a used Honda Odyssey last week on Tuesday. picked the car up Wednesday morning. Wife drove it straight home and complains about a studder. I drive the vehicle and determined it was the transmission. Called the dealership back and they told me to bring it in. Monday was as soon as I could. It’s now Friday and they tell me sorry. Vehicle was as-is. If it was as-is then why did I waist time and a day off work driving it back up there and you keeping it for a week and why did you tell me you ... Read More

Full review text opened.

Google - Jan 23, 2026

Bought a used Honda Odyssey last week on Tuesday. picked the car up Wednesday morning. Wife drove it straight home and complains about a studder. I drive the vehicle and determined it was the transmission. Called the dealership back and they told me to bring it in. Monday was as soon as I could. It’s now Friday and they tell me sorry. Vehicle was as-is. If it was as-is then why did I waist time and a day off work driving it back up there and you keeping it for a week and why did you tell me you would either fix it, refund me, or help me find something else. Oh and the salesman that sold it to us was fired. Worst dealership I’ve ever dealt with. Forgot the update. I was called by the GM I believe and asked to take down the post. The vehicle was fixed as a transmission studder falls under a safety problem and it was within the 15 days used car warranty. Turns out it only needed a flush and software update from the dealer. Thanks AI.

I thought this place was great at first but this has been one of the worst car buying processes I’ve ever experienced. Everything takes forever with this place. The employees all sound like they’re upset they have to talk to someone on the phone as soon as they pick up. I should have just stuck with Carvana.

I brought in my ‘17 ND Miata for a clear mechanical issue coming from the rear end, a cold-start rumble/creak in low RPM that I can reproduce every single day. Instead of taking the concern seriously, the service tech brushed me off within minutes, saying “because you couldn’t replicate it we can’t service it due to policy” and refusing to investigate further. Not even a suggestion to keep it overnight for a cold test. Nothing. As a long-time Mazda owner and enthusiast (former ‘09 RX-8 owner), I know my car better than anyone, and I know when something is ... Read More

Full review text opened.

Google - Nov 21, 2025

I brought in my ‘17 ND Miata for a clear mechanical issue coming from the rear end, a cold-start rumble/creak in low RPM that I can reproduce every single day. Instead of taking the concern seriously, the service tech brushed me off within minutes, saying “because you couldn’t replicate it we can’t service it due to policy” and refusing to investigate further. Not even a suggestion to keep it overnight for a cold test. Nothing. As a long-time Mazda owner and enthusiast (former ‘09 RX-8 owner), I know my car better than anyone, and I know when something is wrong. Instead of being treated with respect, I was treated like I imagined it. No effort, no diagnosis, no interest. Just dismissed. I ended up taking the car to an independent shop who immediately did what Chapman wouldn’t: keep the car overnight, perform a cold start test, and took my concern seriously. Exactly what a real service department should do. Chapman’s marketing team is great on social media, but the service department completely failed to match that level of customer care. If you’re a Mazda enthusiast or someone who actually listens to your car, don’t expect to be taken seriously here. Huge disappointment.

It would be nice if the price shown on the internet was the actual price you are going to pay, instead when you go in to buy the car, they add on to that price shown on the Internet ….

Worst experience ever

If I was a customer here I'd make sure to read everything before you sign it legitimately not just saying that because they lie they want to try and yo-yo sale you they want to try and run your credit and hit it as many times as possible when you're not approved waiting for the bank to approve you and then they tell you to have to bring it back in while they're still running your credit ruining your credit by hitting it over and over and over again after the 10-day Mark continuously and it's ... Read More

Full review text opened.

Google - Sep 27, 2025

If I was a customer here I'd make sure to read everything before you sign it legitimately not just saying that because they lie they want to try and yo-yo sale you they want to try and run your credit and hit it as many times as possible when you're not approved waiting for the bank to approve you and then they tell you to have to bring it back in while they're still running your credit ruining your credit by hitting it over and over and over again after the 10-day Mark continuously and it's legal they just don't tell you that If I was you I would never buy a car from Chapman Mazda ever not at that location I don't know if they do it at all locations but it seems like they all dealerships in the United States do this stuff so just be careful what you sign Shady sales manager Huey Jose they're the managers there and they like to Swindle people so just be careful who you talk to out of those two

Some of the employees there are very condescending when presented with needs for repairs. Repairs themselves are usually good. But we could do without the patronization, thanks.

Service is good but they won’t match other Mazda dealer coupons and are much more expensive. Just take a few extra min and go to Mark Mazda or somewhere closer

Wayne... Waste of my time coming here. Drove 40 minutes here from East Mesa, was told I could be put into a loaner car if the technician could duplicate the noise I am talking about. They take my car back and Told me that my lug nuts were loose and something in my engine bay was loose and the noise is gone. If my lug nuts were loose how did I drive over 40 miles from Mesa in one piece? I get back into my car and drive off noise immediately happening, master tech gets into my car hears it as well ... Read More

Full review text opened.

Google - Sep 18, 2025

Wayne... Waste of my time coming here. Drove 40 minutes here from East Mesa, was told I could be put into a loaner car if the technician could duplicate the noise I am talking about. They take my car back and Told me that my lug nuts were loose and something in my engine bay was loose and the noise is gone. If my lug nuts were loose how did I drive over 40 miles from Mesa in one piece? I get back into my car and drive off noise immediately happening, master tech gets into my car hears it as well and says yeah that doesn’t sound good. We pull back up and the tech tells him they gotta pull my dash and see why it’s making the clunking noise. The advisor tells me Mazda doesn’t cover that and that it’s going to be $200 per hour. My car has 26k on it, I also made a complaint to Mazda Corporate and they told me my car is covered bumper to bumper 3yr/36k not 12month/12k miles and if you actually grabbed my VIN you would see my platinum warranty for 100k as well which isn't in affect until my 3yr/36k is up...And he also told me to take it back to the place I bought it from and maybe they’ll be nice and not charge me. Its like he didn't even want to help me and basically was rushing me out and making up these excuses on why Mazda won't cover it when I literally spoke to a Mazda rep as soon as I left and she said "how can they know something isn't covered under your warranty without even sending us a ticket" and the 12month/12k miles is just something dealerships say because they don't want to deal with the noise. Oh and let me not forget, he had the audacity to blame my wheels for a metallic clunking sound that is coming my dashboard! I can gladly put my OEM wheels back on and it will continue clunking. He did not take my VIN, did not take my name, did not take any info from me so how can he stand there and tell me my 2023 Mazda 3 that has 26k miles on it is not covered? Thank you Chapman Mazda for wasting my time!

BEWARE of the finance managers. We had a pleasant time with our sales person Shea but Amir in finance made the whole buying process hell. He will try a bait and switch and jack up the rates and tell you to buy their extended warranty so the rate will go back to what it was originally. Definitely some unethical and money hungry behavior. Just for that crooked behavior we will be reporting this dealer to the BBB. If anyone is interested in a car here get your own financing through your bank and bring them a check. Otherwise, I do ... Read More

Full review text opened.

Google - Sep 4, 2025

BEWARE of the finance managers. We had a pleasant time with our sales person Shea but Amir in finance made the whole buying process hell. He will try a bait and switch and jack up the rates and tell you to buy their extended warranty so the rate will go back to what it was originally. Definitely some unethical and money hungry behavior. Just for that crooked behavior we will be reporting this dealer to the BBB. If anyone is interested in a car here get your own financing through your bank and bring them a check. Otherwise, I do NOT recommend this dealer for car purchases.

Buying a car at Chapman Mazda with Cally was an entirely different experience than what I had at the big corporate dealerships. The difference with a smaller, family-owned dealership really comes down to the people. Not only was Chapman able to beat the “big boys” on price, but the experience itself was what truly set them apart. When I shopped at a large dealership for my first plug-in hybrid, I had a lot of questions about the battery during the test drive. The salesperson’s response? “Do I look like a mechanic?” Needless to say, that didn’t inspire confidence. ... Read More

Full review text opened.

DealerRater - Aug 23, 2025

Buying a car at Chapman Mazda with Cally was an entirely different experience than what I had at the big corporate dealerships. The difference with a smaller, family-owned dealership really comes down to the people. Not only was Chapman able to beat the “big boys” on price, but the experience itself was what truly set them apart. When I shopped at a large dealership for my first plug-in hybrid, I had a lot of questions about the battery during the test drive. The salesperson’s response? “Do I look like a mechanic?” Needless to say, that didn’t inspire confidence. Cally, on the other hand, went above and beyond. He had me pull into a parking lot and spent over 35 minutes walking me through every feature of the car, every button, every setting, and even how to fully use and customize the infotainment system. His knowledge and patience made me feel confident about my purchase. The communication at Chapman was also night-and-day compared to the big guys. At the other dealership, I never knew who I was texting or emailing, one message was all lowercase, another in bold Times New Roman, another short and clipped. It felt messy and unprofessional, and the worst was the ChatGPT crafted email that contained false information about their incentives. At Chapman, I worked directly with Cally (sales), Michael (sales manager), and Amir (finance). Every interaction was professional, transparent, and respectful. When it came time to talk numbers, we had a straightforward back-and-forth conversation that was refreshingly honest. No games, no pressure, no getting shuffled around to different “mystery” people. The big dealership actually got upset with me because I wouldn’t agree to buy a higher trim that I hadn’t seen or driven, and they didn't want to give me time to consider my budget. At Chapman, I was treated with respect the entire way through. If you’re tired of the corporate runaround and want an honest, knowledgeable, and respectful car-buying experience, I can’t recommend Chapman Mazda and Cally enough.

Read at DealerRater

This is my 6th Mazda (2025 CX5 Carbon Edition) and the 2nd I purchased from Chapman. They were quick to respond by email and text. I was unable to come in for a couple of days. The color I wanted (Rhodium Metallic White w/ Black Leather) was hard to find in town. They got the exact car I wanted, beat every other dealers’ price and got me in and out in about an hour, including test drive. Rob and Mike were great to deal with!

Read at DealerRater

I recommend avoiding Chapman Mazda and Amir Fallahi. Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He added things onto our contract and said they were included or would cost us nothing. Should've known better! When I got home I found out the truth reading through the contract and when I contacted the company to cancel the warranty they said they never received the money or contract. Weird. Still waiting for Amir to send it over to them after 3 weeks....... Read More

Full review text opened.

DealerRater - Jul 4, 2025

I recommend avoiding Chapman Mazda and Amir Fallahi. Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He added things onto our contract and said they were included or would cost us nothing. Should've known better! When I got home I found out the truth reading through the contract and when I contacted the company to cancel the warranty they said they never received the money or contract. Weird. Still waiting for Amir to send it over to them after 3 weeks....commissions must kill a conscience.

Read at DealerRater

I recommend avoiding Chapman Mazda and Amir Fallahi. Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He added things onto our contract and said they were included or would cost us nothing. Should've known better! When I got home I found out the truth reading through the contract and when I contacted the company to cancel the warranty they said they never received the money or contract. Weird. Still waiting for Amir to send it over to them after 3 weeks....... Read More

Full review text opened.

Google - Jul 3, 2025

I recommend avoiding Chapman Mazda and Amir Fallahi. Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He added things onto our contract and said they were included or would cost us nothing. Should've known better! When I got home I found out the truth reading through the contract and when I contacted the company to cancel the warranty they said they never received the money or contract. Weird. Still waiting for Amir to send it over to them after 3 weeks....commissions must kill a conscience.

DO NOT TRADE IN YOUR CAR HERE! My wife and I traded in her 2010 toyota and they told her it was going into auction and could only give us $1,700 for the car and said it was more than it was worth for all the repairs. A week later they lister her car at $8,700. I looked at the car the next day. they raised the price to make a 6k profit without doing a single repair and put on all of their "in house" upgrate (i.e nothing but can charge $500 for tint that was already on the car). ... Read More

Full review text opened.

Google - May 5, 2025

DO NOT TRADE IN YOUR CAR HERE! My wife and I traded in her 2010 toyota and they told her it was going into auction and could only give us $1,700 for the car and said it was more than it was worth for all the repairs. A week later they lister her car at $8,700. I looked at the car the next day. they raised the price to make a 6k profit without doing a single repair and put on all of their "in house" upgrate (i.e nothing but can charge $500 for tint that was already on the car). I know its hard but try to sell the car on your own or on Carmax. They will absolutely do anything they can to make a profit on your car. The sale wasnt bad overall. I did like Josh who did all the sales work but don't let them scam you out of your car's worth.

I wouldn't recommend this location to anyone. Their staff is unfriendly and their cars are busted. LITERALLY! The sales person acted like he was inconvenienced having to look at more than 1 car. He barely smiled and tried convincing me I should get one of their older, damaged (one literally had tape holding it together and the other had rust!), higher mileage, cheap used cars. Mind you, I had already been approved by my own bank. I finally decided on one I wanted then had to deal with drama with the finance guy. After a couple hours of waiting, I ... Read More

Full review text opened.

Google - Apr 21, 2025

I wouldn't recommend this location to anyone. Their staff is unfriendly and their cars are busted. LITERALLY! The sales person acted like he was inconvenienced having to look at more than 1 car. He barely smiled and tried convincing me I should get one of their older, damaged (one literally had tape holding it together and the other had rust!), higher mileage, cheap used cars. Mind you, I had already been approved by my own bank. I finally decided on one I wanted then had to deal with drama with the finance guy. After a couple hours of waiting, I left. They finally got my approval information and have been stalking me since. I'd personally NEVER recommend Chapman Mazda and honestly have heard the same from several people. Actually, I've heard it's Chapman dealers in general. They only care about their money and not the customers. They proved to be exactly what I heard about since. FYI...The very NEXT DAY I went to CardinaleWay Mazda. I was greeted with a smile and a Starbucks. I found the nicest, most gorgeous vehicle with very low miles. I left the lot with that perfect car in about 2 hours total...test drive and all! I'd totally recommend going there. BEST experience ever at CardinaleWay Mazda!

This dealership leaves sold vehicles up on their website and other online platforms just to get you to contact them. Would not even tell me the vehicle I was interested in was sold until pressed about it. Wasted my time!

Read at DealerRater

If I could give this place 0 reviews, I would! on April 5, 2025, my daughter entered the parking lot and looked at several salesperson passed us by. After 30 minutes, a salesman approached us and took us inside. The first thing that was asked of us was do we have the money to purchase a car today. Next, the salesperson took 20 minutes for a first offer that was insane. They offer my daughter a 2025 Mazda CX-30 with an unknown interest rate. I kept repeating what is the interest rate? The salesman stated' we will not know really until we run a credit check. ... Read More

Full review text opened.

Google - Apr 10, 2025

If I could give this place 0 reviews, I would! on April 5, 2025, my daughter entered the parking lot and looked at several salesperson passed us by. After 30 minutes, a salesman approached us and took us inside. The first thing that was asked of us was do we have the money to purchase a car today. Next, the salesperson took 20 minutes for a first offer that was insane. They offer my daughter a 2025 Mazda CX-30 with an unknown interest rate. I kept repeating what is the interest rate? The salesman stated' we will not know really until we run a credit check. I am confused here, how did you know my daughter's credit score, and why did you have her to sign a form giving you permission for a credit check? My daughter is a first time auto buyer with excellent credit. The salesman kept saying well since she is a first time buyer her interest rate is probably 10% and you better take this offer because you will not find better. How can you make a offer and you are not sure of the interest rate? GOOD NEWS!!! WE FOUND BETTER!! My daughter purchased a Mazda 2025 CX-90 with a 2.9% interest rate at Cardinaleway Mazda at Peoria, with comprehensive service and coverage, gap insurance, and a lojack protection plan way less price than the CX-30 that you was trying to force on us. It was unprofessional how the salesman and boss acted when we walked out. On the other hand, a salesman called us on Tuesday, had us filled out the application, ran a credit report, and said we definitely can be Chapman's offer. Honestly, I felt like you saw two African-American female who you thought did not have the money to purchase a vehicle and tried to railroad us with your games. However, we are educated women with a PhD and a business that is doing well. My God will never deceive us! Never judge someone by the color of their skin!!!

Just moved to AZ and we own a 2023 Mazda CX50 turbo with 12k miles. After an oil change the service person tried to sell my wife a cabin filter and engine filter for $140. Lucky I called her before she said yes. I purchase better filters on Amazon for $39 and took less than 5 mins to install both. Tons of YouTube videos to show you how. We would have paid a 20 or 30 dollar premium to have this done for us, but not $100 extra. If they are willing to gouge us on the filters what else are they willing to do. We will ... Read More

Full review text opened.

Google - Feb 12, 2025

Just moved to AZ and we own a 2023 Mazda CX50 turbo with 12k miles. After an oil change the service person tried to sell my wife a cabin filter and engine filter for $140. Lucky I called her before she said yes. I purchase better filters on Amazon for $39 and took less than 5 mins to install both. Tons of YouTube videos to show you how. We would have paid a 20 or 30 dollar premium to have this done for us, but not $100 extra. If they are willing to gouge us on the filters what else are they willing to do. We will not be getting any service done here.

Bill Lohmeyer was our salesman and he was knowledgeable regarding the CX90. We purchased it yesterday and are very pleased with it and Bill's help. Thanks Bill. The finance gentleman, Hewy was very informative and nice also. The manager answered all our questions too. Nice group there. Thanks all. Bill n Sandee Cunningham

Read at DealerRater

Extremely disappointing experience. I purchased a Certified Pre-Owned Mazda in late August 2024. I was assured the tires were new by the sales guy, who then backpedaled and assured me they'd last to 50k miles (no OEM tires last 50k miles). I get home, measure the tread myself and they are all low, in the yellow with some spots in the red. I contacted the service manager who had me drive all the way down from Prescott only to tell me that "they were all in the green when it was inspected, nothing I can do!" This was ... Read More

Full review text opened.

Google - Oct 8, 2024

Extremely disappointing experience. I purchased a Certified Pre-Owned Mazda in late August 2024. I was assured the tires were new by the sales guy, who then backpedaled and assured me they'd last to 50k miles (no OEM tires last 50k miles). I get home, measure the tread myself and they are all low, in the yellow with some spots in the red. I contacted the service manager who had me drive all the way down from Prescott only to tell me that "they were all in the green when it was inspected, nothing I can do!" This was only about 250 miles after purchase. I then called the GM who told me he would look into it and call back. Never heard another word from him. I have now paid $1200 to replace tires on a vehicle that was "certified." Give me a break, you guys should have replaced the tires before selling this car and refused to do the right thing after questioned on it. What crummy and shady business practice. It's all about money for you. In addition to the tires, the brakes squeal a little bit, both of the keys were missing the physical key that goes in the fob and one of the keys was broken, the cabin air filter was filthy (even though I was assured it was new!). I feel like the sales guy just told us whatever he thought we wanted to hear to make the sale. Never again on a used Mazda and never ever again at Chapman. Two thumbs down. If you read this George, don't bother replying unless you're going to make it right.

The issue I am facing is a refund of the GAP insurance for a vehicle that was paid off on August 22, 2024 to Steven Schuttler - Finance Manager, and he insured me all would be taken care of at that point I was told it would take 6 to 8 weeks which I understand nothing moves fast if money is owed, I spoke to Hughey Dowe the Manager in charge of Finance and he told me that they are holding my money so the lender can pull it and release it to me, thus not paying me twice for something which is understandable, ... Read More

Full review text opened.

Google - Sep 26, 2024

The issue I am facing is a refund of the GAP insurance for a vehicle that was paid off on August 22, 2024 to Steven Schuttler - Finance Manager, and he insured me all would be taken care of at that point I was told it would take 6 to 8 weeks which I understand nothing moves fast if money is owed, I spoke to Hughey Dowe the Manager in charge of Finance and he told me that they are holding my money so the lender can pull it and release it to me, thus not paying me twice for something which is understandable, however when I contact the Lender they tell me they have nothing to do with the GAP since it was through Mazda and not directly from them. Therefore, I would like to get closure on receiving a refund in a timely manner.

Super disappointed. We went to look at a specific vehicle. I called ahead of time to make sure they had it. We do not live super close, so I wanted to make sure it was there. I was told it was. Then we get there and it's not there. I gave the stock number. How hard can it be to answer that simple question? We were then directed to look at the a few of the same model, same year, same mileage, upwards of $7k more than the vehicle we originally came to see. Price point was one of ... Read More

Full review text opened.

Google - Sep 17, 2024

Super disappointed. We went to look at a specific vehicle. I called ahead of time to make sure they had it. We do not live super close, so I wanted to make sure it was there. I was told it was. Then we get there and it's not there. I gave the stock number. How hard can it be to answer that simple question? We were then directed to look at the a few of the same model, same year, same mileage, upwards of $7k more than the vehicle we originally came to see. Price point was one of the things we liked about the vehicle we came to see and I had mentioned that to the manager who was offering his apologies for being told the vehicle was there when it was not. The salesman was very nice (and new, learning the hard way I guess), and did text us a few minutes before we arrived to tell us he was still trying to get his hands on the vehicle to make sure it was available to see. This was after I had called and was already told it was there and available, and with that information we had already headed that way. It was a waste of our gas, and our time. And it was simple to avoid.

Sales guy was good but finance manager was beyond shady. Told me current payoff amount on trade would be paid and mazda would pay me overage. Lie. Had to ask chapman for difference. They claimed oh we were just mailing check today. Sure you were.. But that wasn't worst. Sold me on extended warranty for only 500 total adding 12 dollars a month to payment. Then added 2500 dollars for it. 2500 for 12 additional months. Literally lied to my face and hope I wouldn't catch it. Asked several times but would not answer why he would do that. Had to ask several ... Read More

Full review text opened.

DealerRater - Sep 5, 2024

Sales guy was good but finance manager was beyond shady. Told me current payoff amount on trade would be paid and mazda would pay me overage. Lie. Had to ask chapman for difference. They claimed oh we were just mailing check today. Sure you were.. But that wasn't worst. Sold me on extended warranty for only 500 total adding 12 dollars a month to payment. Then added 2500 dollars for it. 2500 for 12 additional months. Literally lied to my face and hope I wouldn't catch it. Asked several times but would not answer why he would do that. Had to ask several times to cancel warranty before finally got reply you want to cancel? Finally got cancel form out of them. Payment stays at higher amount will come off principal. But for that payment amount and less months could have just gotten lower interest rate. So still screwed me. Straight up fraud.

Read at DealerRater

I would highly recommend Chapman Mazda Service Department and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to take any step necessary to ensure that our vehicle was serviced and to ensure it was repaired. He is extremely kind and kept us updated on the progress of our service. I have lived in Phoenix all my life and by far Justin is the best and kindest service manager I have ever dealt with. Awesome job, Justin!

Read at DealerRater

This place will do what you need them to do. But they will also 100% try to get you on a money grab. I had my oil changed and they told me both my air filters were dirty and needed to be replaced for $140. I declined and went home to check them and they were both perfectly clean. Brand new car with 7,000 miles on it. Don't let them tell you you need something in addition to what you showed up for.

This was a fantastic dealership…. When we were purchasing the vehicle. It has been a complete headache getting a refund from our unused warranty. No follow up, zero call backs. We have to call multiple times a day just to be told it was never submitted 9 weeks ago when we were told it was. I just can’t recommend this place.