Excellent sales experience here. While the showroom may not be the most glamorous, the “family/team” approach was evident throughout. The deal was strong and service from Shea was excellent, along with the GM and Finance. This was actually my second time buying this year and I’ll be back for a 3rd. Well done team.

Great customer service. Highly recommend. I am in a fleet program at work where every 4 years we get to pick the car of our choice within a certain price limit. I drove the Mazda CX-90 and loved it so I started looking for some of the Premium Plus and Premium Sport trim packages. I found a few at another Mazda I liked, went there and was completely turned off by their professionalism and service so I called up Chapman and from day 1 they couldn’t have been nicer. Because I work for a big company it was a lengthy/corporate process to buy the car but they were not pushy, super patient, and very accommodating the whole time. I have to give a shoutout to Shea Graham, my sales associate. Shea is the man, he is a young professional, with great communication and patience. Never pushy, but consistently followed up with me to see where we were at and I was super appreciative of his help. If you’re looking for a solid Mazda Dealership in the Phoenix Area I would go to Chapman Mazda first. Great group of people there.

I dealt with Mike, sales mgr and he was genuine and treated me like I was more than a number. The dealership was laid back and easy to work with. Nick in sales was knowledgeable and friendly. A great experience.

The sales process was smooth from the day I called in. It took less than a week to negotiate a deal on my new Mazda3 HB. Josh my salesman was great, a pleasure to work with, and his manager too. Finance guys were respectful and accepted my “no” on certain items. Also, i accidentally left my sunglasses behind so they shipped them to me! Im from Yuma so this was great gesture. Great customer service.

I recommend avoiding Chapman Mazda and Amir Fallahi. Amir Fallahi was our finance manager. He is dishonest, condescending, rude and told us he was in a bad mood the moment we went in his office. He added things onto our contract and said they were included or would cost us nothing. Should've known better! When I got home I found out the truth reading through the contract and when I contacted the company to cancel the warranty they said they never received the money or contract. Weird. Still waiting for Amir to send it over to them after 3 weeks....commissions must kill a conscience.

I bought my first Mazda CX 50 and I love it. My salesperson Cally went above and beyond to make it as smooth as possible. Thank you for your assistance!

I ordered a Miata from Chapman and it took awhile to get here. Shea and Dave were great keeping me up-to-date on its progress. I picked it up this week and Shea was very thorough explaining all of the car’s features and even did a test drive with me to make sure I could still drive a stick before heading home! I had lots of questions and he never made me feel rushed. I had a concern with the tire pressure so I took it into service today and again, everyone was totally awesome. The service guys got me right in and even gave me some helpful tips. I would definitely recommend Chapman Mazda to anyone - you won’t regret it. The customer service you get at Chapman is over and above what you receive at most dealerships. Such a great experience! Thanks again to Shea!

Wayne is a fantastic service manager. He explained everything thoroughly, kept me up to date, answered my texts immediately. Also provided me with a loaner car with my special needs.

Wayne from Mazda was great to work with! Didn’t take too long, was in and out.

Just got my CX5 back from service, done quick, done well

Rob Riley was incredibly helpful in finding a Pre-owned car for me. When I learned that the car that I came to see had been sold, Rob found an even better car! I'm very excited about my new purchase. Thank you, Rob, David, Amir, and...Steve?(The manager) for making my buying experience easy and affordable.

This is our 3rd Mazda and we are going to enjoy our CX-5 Turbo. But what will especially have us returning to Chapman Mazda is the opportunity to work with Dave Fendon, Nick Nicholas, and Amir Fallahi. Can’t recommend them enough!

Fast and friendly

Wow, what an amazing service department! In and out in no time. They can't do enough to make you feel confident that you're in the right place. Hats off to Justin, Joshua, and Benefrin for doing an exceptional job of taking care of my car!!

A+ customer service w/ Wayne. He was pleasant and professional, kept me updated re: my auto service/required repairs. Lobby was clean w/ coffee and snacks 🤗