Had to bring my 2016 Mazda in for regular service and also to get headlights ordered and replaced ( failed LED rings not good) and Andy was terrific in taking care of me.
Good service on Mazda CX-5
Really good oil change service on Dec 22 and help with opening hood and trunk
Andy was awesome! She took great care of me and my needs. Made sure I had a loaner car and that everything was fixed correctly!
I dealt with Andee in Service. She was very communicative and helpful. I never wondered what was going on with my Mazda. She knew what I needed before I even knew. Very professional and easy to work with.
Love the Mazda 3. Very dissatisfied with the financing. Went from an approved rate of 7.5% to 12.38% APR for less than adequate reasoning.
Have had a number of my Mazda's service here, always great service. Randy always looks after me.
My experience with Mazda is that it is very painful to get parts (at least 2 weeks) when something goes wrong. No quite sure if this is Mazda Just In Time inventory or not. I was very surprise that replacement switch arrived ahead of schedule. The services were excellent in replacing the part.
I came in for my second service of a new car and was greatly pleased by the level of service and the desire to make it a pleasant experience for the customer. The new online reservation service is easy and convenient. I was greeted as a valued customer and the service was done in a timely manner as I waited. I have confidence and trust in the Chapman team from the time I pull in until the time I leave. Thank you.
service was coordinated by Chase on Wed 10/18/17; loaner car was provided since repair was not finished same day due to replacement parts not arriving on time; will return soon to pick up another item ordered;
This was my 1st ever visit to Chapman. Mainly for Recall & Warranty work, plus threw in an oil change & battery. The prices were higher than the Garage mechanic I had been using. However, I feel better knowing all the techs are Mazda certified and could probably do this job in their sleep. Chase Buck was super friendly and answered all my questions in a language I could understand. They had my car 2 days and gave me a Loaner. Each transaction was simple, smooth, and quick. I would go back to Chapman for important work. I have been getting my "major" services done elsewhere (highly recommended by co-workers), but that may change. Plus their great wash job motivated me to FINALLY clean the interior! (Thx, I need a kick in the pants) Overall, good experience.
From the greeting by Andee, and the doughnuts of course, I was treated personably and professionally. I appreciate Chapman.
Good....Oil change can be made as express service...
Chase and Andi are great as a team, thanks for the confidence to make a return visit.
I was very well talen care of. Thsnk you.
Upon arrival for my scheduled 2:00 appointment on Thursday 9-28 I found there was only one service writer on duty. She was tied up on the phone (with a factory rep, I was told) for 40 minutes before I was spoken to. Because of this the scheduled oil change and tire rotation took nearly 2 hours. The total for this initial service was $20, so I rated this service transaction "average". I would actually wait for a $20 oil change again. But paying $75-100 for this level of service would be out of the question. I don't think there will be a next time.
Buying our new CX-5 turned out to be a great experience. Our salesman Michael was low pressured and very easy to talk with. Gave us a great deal upfront and made the purchase very easy. Great job.
Jennifer in Service is so helpful and pleasant, even when they are really busy. The staff in Parts were very patient, helping find, price and quickly order the correct wheel and tires. And, the service techs stayed late to get everything done. Plus, they always wash the exterior after service -- even if it's just an oil change. Thank you!
From start to finish, Jennifer Fox provided an excellent customer experience. She found and addressed all of the pending recall issues. She easily took care of a routine oil change - even found a coupon to use (I had my own but didn't need it) to take the sting out of synthetic oil. She also had a throttle lag issue resolved so shifting is smooth and confident again. On top of all that, her obvious fan-dom for Star Wars is awesome - can't wait to see her in January for our next service to talk about the upcoming Star Wars and Blade Runner movies. She deserves a merit raise for being so good at her job!
Jennifer has always been efficient,, courteous, friendly and helpful.She treats each customer as if they were the only person on the service drive, even if there is more than one customer waiting for her attention. It seemed as if she was the only service writer on duty and I think it would be helpful to her and the dealership if there were 2 service writers available to share the work load.
Jennifer and the service staff provided a great experience! Thank you!
Chapman has always been fair about what needs to be done, the price, and using our warranty. I am impressed.
Glad to mention that you did NOT use high pressure sales techniques. (Years ago I worked for Sound Ford in Renton, Washington.)
Glad to mention that you did NOT use high pressure sales techniques. (Years ago I worked for Sound Ford in Renton, Washington.)
Jennifer is excellent
Excellent service. Jenifer Fox was very professional in dealing with me. It was a short wait in a comfortable lounge and good coffee.
I was very pleased with the service that Jennifer Fox provided. My CX-5 recall issue, iPhone not connecting to the vehicle and checking my battery were all handled with excellent results. I do appreciate her efforts. I will be sure to return for future services.
They provide extra mile service.
Had my first service on my new Mazda and couldn't have been more pleased. Service Rep greeted me and got the service started ASAP while making sure I was comfortable and answered any questions I might have. The service was done quickly with no wait and the bill was as expected...no surprises. Look forward to my next service.
Everything was great.. very good service
After accident insisted with my insurance carrier to have repairs with Mazda. They said they were not preferred vendo and after speaking with agent and shop manager the reassured me that they would take care of the repairs to Mazda standard and they delivered in timely manner too! I won't have my "Lucy" taken care of by any other shop. This is my 2nd vehicle from Chapman Mazda and they have always been top notch with service and sales.
It was almost 4:00pm when I arrived but it didn't matter. Jennifer and Randy took excellent care of my car and made sure the part I ordered was installed under my warranty and made sure my car was ready for a trip to Mexico next week. They are the greatest.
Great service; Tom was excellent.
Rob and Me. Salmon were very professional in all matters relating to our purchase of 2017 cx5
Jennifer and Randy took excellent care of me. They found the problem, took care of it and made sure I was a satisfied customer. Jennifer makes me feel like I'm part of the family.
All though I'm disappointed we only got 26000 miles on the original equipped Dunlap low profile tires, we have switched to Yohohama and hope to achieve more endurance and longevity . As usual, our Chapman Service Rep, Jennifer Fox, was knowledgeable, professional and always a pleasure to deal with. Thank you, Jennifer.
I appreciate the excellent courteous service at this dealership. They went above and beyond to insure we had a great experience.
Appreciate all the personnel contacted while going through buying process! Thank you Jennifer for your sincere information and introducing me to "Nick" in Sales! You were right in saying.."No Pressure"..My kind of guy. Knowledgeable, personable and patient! I am already telling my friends who are thinking about needing to lease or buy car to shop Chapman Mazda!
Jennifer is great, very professional & friendly. My car was serviced in a timely manner.
I recently took my car in for a 40,000 service and was very pleased. Jennifer is always a pleasure to work with.
Jennifer does an excellent job and is very knowledgeable about the issues we bring up. She says it could be this, or it could be that, but we'll figure it out and I'll let you know. She always calls for a decision if there are additional charges required. She is a great asset to Chapman Mazda!!!
Bill at Chapman Mazda got me an awesome deal on a brand new Mazda3! I had been looking at these cars all over the valley but all of them were used for the same price. I'm loving the car!
My wife and I just purchased our new Mazda CX-5, and it is beautiful. We got the trade we needed on her older BMW, and Keith worked with us until we were satisfied, and smiling customers. Feeling good about choosing Chapman.
Thank you Jennifer Fox for getting us in on short notice for our oil change. We always appreciate your professional and efficient service.
We have had our 2010...CX-9 and Mazda 6 serviced at the Bell Rd. location for the last 7 years and continues to be top-shelf service provider. We are very happy with the service and maintenance people and have highly recommended this dealership and Mazda's to anyone who is in the new car market. We are very satisfied with both of our Mazda products. As always, our service coordinator, Jennifer Fox, is always a "professional" and a pleasure. Deborah M.
The wait line for service was behind schedule. I was still in line at 11:25 when my appt was at 11 AM. The waiting room smelled like garlic and stale Italian food. There were not enough chairs for the folks waiting so some had to wait in the main show room. When I take my KIA in, it is also cleaned on the inside. Not at Chapman, the windshield was finger marked and the rugs were not vacuumed. I will not be going there for service again.
I had an appt. @ 9 am n I was told it should only take 1-1 1/2 hr. I waited on the guy to sign in n he was so busy n told me at least 2hr wait.. many cars lining up behind me.. He was the ONLY guy working that Saturday morning.. I was going to wait but call to be pick up. When he called me -car was ready said he got it in service early.. ?? How many do they sign up for the same time frame???? Anyway I hope my second oil change will go better.. as I live about 80 miles away..
The worst car dealer experience I have ever had in my 83 years on this earth. If some one raeds this and cares to contact me I will expand on my comment!! I spent 5 hours in the old fashioned very scruffy Hyundai waiting area.
Jennifer took great care of me as usual and made sure my car was well taken care of.
Totally Awesome experience ! They went the extra mile to make Our deal happen ! Thank You very much !
Jennifer, my service rep, was friendly, efficient and worked with me to keep my bill a bit lower. There were numerous service recommendations and I chose to move forward on all of them to help assure the vehicle was safe and operating efficiently. Richard, the shuttle driver who drove me up and back from my home to the service, couldn't have been any friendlier and was a pleasure to deal with. While I did spend quite a bit for the many services, they were needed and my car hasn't "purred" like it does now for years! Good work!
Purchase experience was pleasant and easy.
You write a lot of pretty words about exceeding expectations and then you don’t. Nick went out to the service center to make sure my cargo net was installed. The next day he mailed it to me. You have a check list that you hand to a customer after a service appointment. It says you have checked all the bulbs including the fog lights. One of my fog lights was not working when I brought the car in and wasn’t working when I drove the car out. Obviously, the check list means nothing. The car is great. I haven’t had this much fun since I was a teenager but you service leaves much to be desired.
I had several concerns when I brought my CX-5 in for an oil change on Thursday, 4/13. All were addressed promptly. My only recommendation would be that staff take care with rear view mirrors when they wash the cars. Mine were well out of sync and needed adjustment after the washing.
This was my first new car purchase in nineteen years. I chose to drive three hours to Chapman Mazda for two main reasons. First, their website is the nicest, easiest, most informative of all the car dealer websitest hat I visited, no contest. Somebody needs to be rewarded big time for that. I contacted salesman Dwayne Taylor and set up an appointment, and later that day I was driving away in a very nice Mazda 3. I am so glad that I ended up with a Mazda. I could go on and on about why I think Mazda is a better vehicle than every other car out there, but you will have to make that decision for yourself. Give them a fair comparison and I bet that you will come to the same conclusion. Thanks to Dwayne Taylor (and Michael Knox), and the finance guy gets special mention, too. I already want another one. Zoom, zoom!
Dwayne Taylor is a joy!
Wonderful buying experience! Nick Nicholas was patient, thoughtful and helpful through the whole process.
I had been a customer for over three years and in the past six months the service area is going from excellent to poor. My complaint is mostly about the scheduling. I had an appointment for 12:15pm but the technicians won't start until 1:00pm. I lost 45 minutes sitting there. I am disappointed and thinking of using the dealer in Peoria from now on. There is no sense in me driving from Surprise to Phoenix and get this type of service.